Lobby Ambassador - 5 Star Hotel
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Key skills for this role
About the Role
A 5-star luxury hotel in Abu Dhabi seeks a Lobby Ambassador to welcome guests, assist with inquiries, and coordinate with front office and concierge teams. The role requires 1-2 years of guest-facing experience in luxury hospitality and strong communication skills.
Key Skills for This Role
Responsibilities
- Welcome guests warmly, assist with inquiries, and provide directions or hotel information
- Coordinate with Front Office, Concierge, and Guest Relations to ensure smooth and efficient guest service
- Escort guests when needed and monitor the lobby to keep it clean, organized, and guest friendly
- Handle guest concerns, support VIP arrivals, and stay updated on hotel services, facilities, and safety standards
Requirements
- Minimum 1 2 years of experience in Front Office, Guest Relations, or other guest facing roles within luxury or 5 star hospitality environments
- Strong communication and interpersonal skills with a warm, professional, and polished approach to guest service
- Professional appearance with a welcoming personality
- Physically fit and highly organized, with strong multitasking, teamwork, and coordination skills
Full Job Posting
Position Overview
- Position Title: Lobby Ambassador – 5 Star Hotel
- Employment Type: Full Time
- Salary: depending on experience and qualifications plus accommodation & transportation
- Benefits: Medical Insurance and yearly airline ticket
- Job Location: Abu Dhabi, UAE
About the Client
- A 5 star luxury hotel in Abu Dhabi that embodies a perfect blend of heritage, modern luxury, and exceptional service
Job Description
- Welcome guests warmly, assist with inquiries, and provide directions or hotel information.
- Coordinate with Front Office, Concierge, and Guest Relations to ensure smooth and efficient guest service.
- Escort guests when needed and monitor the lobby to keep it clean, organized, and guest friendly.
- Handle guest concerns, support VIP arrivals, and stay updated on hotel services, facilities, and safety standards.
Qualifications
- Minimum 1–2 years of experience in Front Office, Guest Relations, or other guest facing roles within luxury or 5 star hospitality environments.
- Strong communication and interpersonal skills with a warm, professional, and polished approach to guest service; able to handle inquiries and resolve concerns effectively.
- Professional appearance with a welcoming personality, and the ability to remain calm and composed in fast paced environments.
- Physically fit and highly organized, with strong multitasking, teamwork, and coordination skills, maintaining a customer first mindset while assisting guests.
How to Apply
- Send your CV in word format to EHOSPISTALITY1 AT GMAIL DOT COM and use 'Lobby Ambassador' as email subject
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