Learning & Development Manager

Job Description

1. Training Strategy & Delivery

• Conduct **Training Needs Analysis (TNA)** across all departments to identify skill gaps and performance opportunities.
• Design, facilitate, and coordinate professional training programs, including brand standards, leadership development, guest service excellence, and technical skills.
• Ensure all new hires complete the **Accor Onboarding Program** effectively and promptly.
• Monitor and maintain the hotel’s training calendar, ensuring high participation rates and tracking attendance accurately.

2. Performance & Culture

• Foster a culture of continuous learning and development that aligns with Mövenpick’s brand values.
• Support department heads in coaching their teams to improve performance and guest satisfaction scores (GSS).
• Coordinate internal succession planning and talent development programs to prepare high-potential employees for future roles.

3. Saudization & Localization

• Develop and manage specialized development programs for local talent to support the hotel’s **Saudization targets**.
• Work closely with the Director of People and Culture to build pathways for Saudi nationals to transition from entry-level to leadership roles.
• Maintain active relationships with local tourism colleges and institutions to source and develop future hospitality leaders.

4. Compliance & Administration

• Ensure all training activities are fully documented and compliant with **Ministry of Tourism** and **Ministry of Human Resources** regulations.
• Manage the L&D budget effectively, optimizing resources to provide high-quality training solutions.
• Utilize digital learning platforms and stay updated on the latest hospitality training trends.

5. Key Competencies

• **Guest-Centric:** Deep understanding of luxury service standards.
• **Strategic Thinking:** Ability to link training initiatives to hotel KPIs (e.g., Guest Satisfaction, Employee Engagement, Turnover).
• **Agility:** Ability to adapt training delivery to a fast-paced hotel environment.
• **Qualifications*** **Education:** Bachelor’s degree in Human Resources, Hospitality Management, or a related field.
• **Experience:** Minimum 3–5 years of experience in L&D, ideally within a 5-star international hotel environment.
• **Soft Skills:** Exceptional presentation, facilitation, and coaching skills. Ability to influence stakeholders at all levels.
• **Technical Skills:** Proficient in MS Office; familiarity with Learning Management Systems (LMS) and hospitality HR software.
• **Languages:** Fluency in both **Arabic and English** (written and verbal) is essential for effective communication with all levels of staff and government entities.