Lead ServiceNow Product Operations
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Key skills for this role
About the Role
Riyadh Air seeks a Lead ServiceNow Product Operations to bridge business stakeholders and engineering teams. The role involves defining requirements, managing backlog, and ensuring scalable ServiceNow solutions.
Key Skills for This Role
Responsibilities
- Lead ServiceNow Product Operations and act as key link between business stakeholders and engineering teams
- Drive backlog prioritisation, stakeholder engagement, and delivery planning
- Analyse current processes and design improved workflows
- Define and document business and user requirements
- Own and support backlog management ensuring priorities reflect business value
- Support delivery teams to ensure solutions align with business processes and platform standards
Requirements
- Degree qualified with at least 5 years experience in Business Analysis or Product Ownership within ServiceNow environments
- Strong experience working with ServiceNow Platform in agile environments
- Structured, analytical mindset with ability to translate business needs into solutions
- Solid understanding of data related concepts such as ETL, data pipelines, tracking, logging, and distributed systems
- Advanced skills in requirements modeling and documentation
Full Job Posting
About the Role
- Lead ServiceNow Product Operations and act as key link between business stakeholders and engineering teams.
- Drive backlog prioritisation, stakeholder engagement, and delivery planning.
- Analyse current processes and design improved workflows.
Key Responsibilities
- Lead ServiceNow Product Operations and act as key link between business stakeholders and engineering teams
- Drive backlog prioritisation, stakeholder engagement, and delivery planning
- Analyse current processes and design improved workflows
- Define and document business and user requirements
- Own and support backlog management ensuring priorities reflect business value
- Support delivery teams to ensure solutions align with business processes and platform standards
About You
- Degree qualified with at least 5 years experience in Business Analysis or Product Ownership within ServiceNow environments
- Strong experience working with ServiceNow Platform in agile environments
- Structured, analytical mindset with ability to translate business needs into solutions
- Solid understanding of data related concepts such as ETL, data pipelines, tracking, logging, and distributed systems
- Advanced skills in requirements modeling and documentation
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