Crew Duty Controller
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Key skills for this role
About the Role
Riyadh Air is seeking an experienced Crew Duty Controller to supervise global crew operations within the Operations Control Center. The role involves managing crew rosters, ensuring regulatory compliance, and leading response to operational disruptions.
Key Skills for This Role
Responsibilities
- Monitor and manage crew rosters, ensuring compliance with flight duty time limitations, fatigue risk management, and aviation regulations
- Lead response to operational disruptions including flight delays, cancellations, emergencies, and re routing while maintaining crew readiness and welfare
- Act as point of contact for crew, senior management, and key stakeholders, communicating changes and resolving incidents
- Collaborate with airport operations, OCC, and regulatory authorities to ensure seamless crew coordination
- Drive continuous improvement by analyzing shift performance and suggesting solutions to enhance efficiency and crew satisfaction
Requirements
- Minimum 4 years' experience in crew control, crew scheduling, or planning, preferably in a supervisory capacity
- Solid understanding of airline operations and aviation regulations
- High School diploma (Grade 12) with minimum 4 years' vocational experience in an operational setting
- Fluency in English
- Ability to work irregular hours, including weekends and holidays
- Additional certifications in aviation operations or crew resource management are an asset
- Arabic proficiency is advantageous
Full Job Posting
About the Role
- Supervise and manage worldwide operational activities for all Flight and Cabin crew, ensuring seamless management of crew resources and supporting safe, efficient, and cost effective airline operations.
- Work within the Operations Control Center (OCC) and Crew Operations Center in a dynamic 24/7 environment.
- Oversee crew rosters, regulatory compliance, and crew readiness, manage flight and crew specific incidents, and ensure qualifications and certifications are maintained.
Key Responsibilities
- Monitor and manage crew rosters, ensuring full compliance with flight duty time limitations (FDTL), fatigue risk management, and aviation regulations (GACA, IATA, ICAO).
- Lead the response to operational disruptions, including flight delays, cancellations, emergencies, and re routing, while maintaining crew readiness and welfare.
- Act as a point of contact for crew, senior management, and key stakeholders—communicating changes, resolving incidents, and providing critical input for crew deployment decisions.
- Collaborate with airport operations, OCC, and regulatory authorities to ensure seamless crew coordination.
- Drive continuous improvement by analyzing shift performance and suggesting solutions to enhance efficiency and crew satisfaction.
What You Bring
- Minimum 4 years' experience in crew control, crew scheduling, or planning—preferably in a supervisory capacity.
- Solid understanding of airline operations and aviation regulations.
- Proven ability to manage disruptions and make timely, data driven decisions in high pressure situations.
- Strong communication and stakeholder engagement skills.
- Proficiency in crew management systems and Microsoft Office tools.
- Excellent organizational, problem solving, and analytical abilities.
- Resilience, adaptability, and a passion for supporting crew in a dynamic operational environment.
- Ability to work irregular hours, including weekends and holidays.
Qualifications
- High School diploma (Grade 12) with a minimum of 4 years’ vocational experience in an operational setting.
- Additional certifications in aviation operations or crew resource management are an asset.
- Fluency in English required; Arabic proficiency is advantageous.
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