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We are looking for a highly experienced Lead Salesforce Engineer to drive the architecture, design, and evolution of critical Salesforce and CRM solutions supporting MongoDB’s post-sales business processes. This role combines deep technical leadership, hands-on solution design, cross-functional stakeholder partnership, people management, and a modern engineering mindset that embraces AI-powered development responsibly to improve productivity, quality, and long-term platform health.
The ideal candidate will have strong experience designing scalable Salesforce solutions for complex customer lifecycle processes, including customer success operations, support workflows, renewals, account management, customer health, and post-sales automation.
Lead the architecture, design, and development of scalable Salesforce solutions supporting post-sales teams, including Customer Success, Support, Renewals, Services, and account management workflows
Translate business requirements into secure, maintainable, and scalable technical solutions aligned with long-term platform strategy
Partner closely with business stakeholders, product teams, and engineering teams to refine requirements and deliver high-quality post-sales solutions
Oversee integrations between Salesforce and other enterprise platforms, ensuring reliable data flow and sound system design across the customer lifecycle
Drive platform optimization across performance, scalability, usability, maintainability, and governance
Establish and enforce engineering standards for coding, testing, documentation, CI/CD, and release management
Troubleshoot complex technical and production issues and drive long-term, scalable resolutions
Maintain technical documentation, including architecture decisions, design specifications, and implementation details
Stay current with Salesforce platform capabilities, releases, and best practices, and proactively recommend improvements
Skip the repetitive application forms
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Proactively identify process and technical gaps, and help define and drive tech debt reduction initiatives, platform modernization efforts, and engineering efficiency improvements across the Salesforce ecosystem
Leverage AI-powered engineering tools such as Apex Guru, GitHub Copilot, Salesforce Agentforce/Vibes, Claude Code, and similar capabilities to improve development productivity, code quality, design effectiveness, troubleshooting, and documentation, while applying strong judgment around security, privacy, accuracy, and responsible AI usage
Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field
12+ years of experience in Salesforce engineering, application development, or technical leadership within global SaaS organizations
Strong hands-on experience with Apex, Lightning Web Components, Flows, integrations, and Salesforce platform customization
Strong understanding of Salesforce architecture, governor limits, design patterns, and scalable solution design
Experience designing or supporting Salesforce solutions for post-sales functions such as Customer Success, Support, Renewals, Services, or customer lifecycle management
Experience with DevOps, CI/CD, release management, and Agile/Scrum delivery models
Salesforce Platform Developer II certification required; Salesforce Certified Application Architect and Salesforce Certified System Architect certifications strongly preferred
Develop a strong understanding of MongoDB’s Salesforce ecosystem, post-sales business processes, and technical landscape. Build trusted relationships with key stakeholders across Customer Success, Support, Revenue Operations, and Engineering.
Lead the technical design and successful delivery of critical Salesforce initiatives supporting post-sales workflows. Establish yourself as a trusted technical leader within the Business Systems team.
Be the go-to technical leader for Salesforce architecture, complex solution design, and platform strategy for post-sales systems. Elevate team quality through strong technical leadership, mentoring, and scalable engineering practices
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID - 2273476298
Developer data platform built around the popular document database, enabling teams to build and scale modern applications with flexible data models.
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