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Lead Qualifier

InZone
Dubai, UAE
Full-time
Entry
Onsite
Discovered 1 weeks ago
Lead qualificationInbound lead engagementCRM usage and data accuracyLead analysisCustomer query handlingLead nurturing and follow-up
Free

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Key skills for this role

Lead qualificationInbound lead engagementCRM usage and data accuracy
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Role Overview

Engage inbound leads, understand their requirements, and assess their potential before transferring qualified opportunities to the sales team.

Support conversion improvement by ensuring only high-quality leads are passed to sales.

Responsibilities

  • Engage with inbound leads through calls, WhatsApp, email, and social media platforms.
  • Assess customer needs and match them with suitable solutions.
  • Evaluate and qualify leads based on predefined criteria.
  • Requalify existing cold inquiries.
  • Record and update lead information accurately in the CRM system.
  • Conduct timely follow-ups to nurture leads and maintain engagement.
  • Respond to inquiries and address initial concerns through personalized communication.
  • Transfer qualified leads to the sales team with a clear and detailed handover.
  • Maintain communication to maximize lead conversion potential.
  • Track, monitor, and report on lead qualification metrics and performance.
  • Manage, delegate, and follow up on client escalations.

Education and Experience

  • Bachelor’s degree is preferred.
  • Two to three years of experience in lead qualification, customer service, inside sales, or a similar role is preferred.
  • Experience from other countries is acceptable.

Functional Competencies

  • Lead analysis and qualification skills.
  • Customer query handling across multiple communication channels.
  • CRM usage and data accuracy.
  • Strong follow-up and lead nurturing abilities.
  • Basic understanding of sales processes and funnel management.

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