Lead Qualifier
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Key skills for this role
Role Overview
Engage inbound leads, understand their requirements, and assess their potential before transferring qualified opportunities to the sales team.
Support conversion improvement by ensuring only high-quality leads are passed to sales.
Key Skills for This Role
Full Job Posting
Role Overview
Engage inbound leads, understand their requirements, and assess their potential before transferring qualified opportunities to the sales team.
Support conversion improvement by ensuring only high-quality leads are passed to sales.
Responsibilities
- Engage with inbound leads through calls, WhatsApp, email, and social media platforms.
- Assess customer needs and match them with suitable solutions.
- Evaluate and qualify leads based on predefined criteria.
- Requalify existing cold inquiries.
- Record and update lead information accurately in the CRM system.
- Conduct timely follow-ups to nurture leads and maintain engagement.
- Respond to inquiries and address initial concerns through personalized communication.
- Transfer qualified leads to the sales team with a clear and detailed handover.
- Maintain communication to maximize lead conversion potential.
- Track, monitor, and report on lead qualification metrics and performance.
- Manage, delegate, and follow up on client escalations.
Education and Experience
- Bachelor’s degree is preferred.
- Two to three years of experience in lead qualification, customer service, inside sales, or a similar role is preferred.
- Experience from other countries is acceptable.
Functional Competencies
- Lead analysis and qualification skills.
- Customer query handling across multiple communication channels.
- CRM usage and data accuracy.
- Strong follow-up and lead nurturing abilities.
- Basic understanding of sales processes and funnel management.
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