Lead Qualifier
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Key skills for this role
Role Overview
The Lead Qualifier engages inbound leads, understands their requirements, assesses their potential, and transfers qualified opportunities to the sales team.
The role supports conversion improvement by ensuring that high-quality leads are passed forward.
Key Skills for This Role
Full Job Posting
Role Overview
The Lead Qualifier engages inbound leads, understands their requirements, assesses their potential, and transfers qualified opportunities to the sales team.
The role supports conversion improvement by ensuring that high-quality leads are passed forward.
Responsibilities
- Engage with inbound leads through calls, WhatsApp, email, and social media platforms.
- Assess customer needs and match them with suitable solutions.
- Evaluate and qualify leads based on predefined criteria.
- Requalify existing cold inquiries.
- Accurately record and update lead information in the CRM system.
- Conduct timely follow-ups to nurture leads and maintain engagement.
- Respond to inquiries and address initial concerns through personalized communication.
- Transfer qualified leads to the sales team with a clear and detailed handover.
- Maintain consistent communication to maximize lead conversion potential.
- Track, monitor, and report on lead qualification metrics and performance.
- Manage, delegate, and follow up on client escalations.
Education and Experience
- A bachelor's degree is preferred.
- Two to three years of experience in lead qualification, customer service, inside sales, or a similar role is preferred.
- Experience from other countries is acceptable.
Functional Competencies
- Lead analysis and qualification skills.
- Customer query handling across multiple communication channels.
- CRM usage and data accuracy.
- Strong follow-up and lead nurturing abilities.
- Basic understanding of sales processes and funnel management.
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