Lead Change Management Specialist
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Key skills for this role
About the Role
RBC seeks a Lead Change Management Specialist to own change delivery for DevOps & EA initiatives, AI adoption telemetry, agentic readiness, and the AI champion network. This senior individual contributor role operates independently, managing enterprise change programs in a technology transformation environment.
Key Skills for This Role
Responsibilities
- Own change management delivery for all qualifying DevOps & EA initiatives: change impact assessments, stakeholder plans, and communication execution
- Complete change readiness assessments for 100% of qualifying initiatives before major go lives
- Manage adoption friction signals: track, action, and close within 10 business days for 80% or more of identified friction points
- Own AI adoption telemetry for DevOps & EA: aggregate adoption signals, track friction points, and quantify capacity hours
- Submit telemetry backed capacity hours to Finance monthly for classification into Productivity Capacity taxonomy
- Own the Agentic Readiness Framework: define human side readiness criteria and workflow change patterns for AI agent deployment
- Own and operate the AI champion network as a signal layer and connective tissue between DevOps & EA and the broader enterprise
- Own the change management track for the AI SDLC enterprise rollout, coordinating with HR, Talent, and Corporate Communications
Requirements
- 5+ years of change management experience in a technology or financial services environment with ownership of large scale enterprise wide change programs
- Proven ability to manage change delivery independently (impact assessments, stakeholder plans, comms execution, readiness gating)
- Experience embedding change management into agile or iterative delivery models
- Strong data literacy: ability to interpret adoption signals, quantify productivity capacity, and present evidence backed findings
- Executive ready communication skills written and verbal; able to represent change management in VP level forums
- Direct experience with AI adoption, AI enabled productivity programs, or developer tooling transformation nice to have
- Familiarity with SDLC, software delivery, or technology platform change programs nice to have
- Experience in regulated financial services environment nice to have
- Prosci ADKAR, CCMP, or equivalent change management certification nice to have
Full Job Posting
What is the opportunity?
- The Lead Change Management Specialist is a role within the DevOps & EA Business Office, reporting to the Senior Director.
- Owns the full Change Management mandate: enterprise change delivery for DevOps & EA initiatives, AI adoption telemetry, agentic readiness, and AI champion network.
- Permanent senior individual contributor role operating with significant independence.
What will you do?
- Own change management delivery for all qualifying DevOps & EA initiatives: change impact assessments, stakeholder plans, communication execution.
- Partner with Director, PMO to sequence change activities into delivery schedules.
- Complete change readiness assessments for 100% of qualifying initiatives before major go lives.
- Manage adoption friction signals: track, action, and close within 10 business days for 80% or more.
- Own AI adoption telemetry: aggregate adoption signals, track friction points, quantify capacity hours.
- Submit telemetry backed capacity hours to Finance monthly for Productivity Capacity taxonomy.
- Own the Agentic Readiness Framework: define human side readiness criteria and workflow change patterns.
- Own and operate the AI champion network: enablement sessions, feedback loops, network health.
- Own change management track for AI SDLC enterprise rollout, coordinating with HR, Talent, Corporate Communications.
What do you need to succeed?
- Must have: 5+ years change management experience in technology or financial services with ownership of large scale programs.
- Must have: Proven ability to manage change delivery independently.
- Must have: Experience embedding change management into agile or iterative delivery models.
- Must have: Strong data literacy and executive ready communication skills.
- Nice to have: Direct experience with AI adoption, SDLC, regulated financial services, Prosci/CCMP certification, champion networks.
What's in it for you?
- Comprehensive Total Rewards Program including bonuses, flexible benefits, competitive compensation, commissions, and stock.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high performing team.
- Opportunities to do challenging work.
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