Lead Change Management Specialist
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Key skills for this role
About the Role
RBC is looking for a Lead Change Management Specialist to own the full change management mandate for the DevOps & EA Business Office. You will drive enterprise change delivery, AI adoption telemetry, agentic readiness, and manage the AI champion network.
Key Skills for This Role
Responsibilities
- Own change management delivery for all qualifying DevOps & EA initiatives
- Complete change readiness assessments before major go lives
- Manage adoption friction signals and escalate resistance or readiness gaps
- Own AI adoption telemetry and submit capacity hours to Finance monthly
- Own the Agentic Readiness Framework and deliver V1 by Q3 FY26
- Own and operate the AI champion network
- Own the change management track for the AI SDLC enterprise rollout
Requirements
- 5+ years of change management experience in technology or financial services
- Proven ability to manage change delivery independently
- Experience embedding change management into agile or iterative delivery models
- Strong data literacy to interpret adoption signals and quantify productivity capacity
- Executive ready communication skills
- Direct experience with AI adoption or AI enabled productivity programs (nice to have)
- Familiarity with SDLC or technology platform change programs (nice to have)
- Prosci ADKAR, CCMP, or equivalent certification (nice to have)
Full Job Posting
What is the opportunity?
- The Lead Change Management Specialist owns the full Change Management mandate for the DevOps & EA Business Office: enterprise change delivery, AI adoption telemetry, agentic readiness, and the AI champion network.
- This is a permanent, senior individual contributor role operating with significant independence.
What will you do?
- Own change management delivery for all qualifying DevOps & EA initiatives: change impact assessments, stakeholder plans, and communication execution.
- Complete change readiness assessments for 100% of qualifying initiatives before major go lives.
- Manage adoption friction signals: track, action, and close within 10 business days for 80% or more of identified friction points.
- Own AI adoption telemetry for DevOps & EA: aggregate adoption signals, track friction points, and quantify capacity hours.
- Maintain the AI adoption signal log and surface patterns indicating systemic barriers.
- Own the Agentic Readiness Framework: define human side readiness criteria and workflow change patterns before AI agent deployment.
- Own and operate the AI champion network as a signal layer and connective tissue.
- Own the change management track for the AI SDLC enterprise rollout.
Must have
- 5+ years of change management experience in a technology or financial services environment.
- Proven ability to manage change delivery independently.
- Experience embedding change management into agile or iterative delivery models.
- Strong data literacy: ability to interpret adoption signals, quantify productivity capacity, and present evidence backed findings.
- Executive ready communication skills.
Nice to have
- Direct experience with AI adoption, AI enabled productivity programs, or developer tooling transformation.
- Familiarity with SDLC, software delivery, or technology platform change programs.
- Experience operating within a regulated financial services environment.
- Prosci ADKAR, CCMP, or equivalent change management certification.
- Experience managing champion networks or practice communities.
What's in it for you?
- Comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high performing team.
- Opportunities to do challenging work.
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