Lead Change Management Specialist
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Key skills for this role
About the Role
RBC is seeking a Lead Change Management Specialist to own the full Change Management mandate for the DevOps & EA Business Office, including enterprise change delivery for AI initiatives, AI adoption telemetry, agentic readiness, and the AI champion network.
Key Skills for This Role
Responsibilities
- Own change management delivery for all qualifying DevOps & EA initiatives: change impact assessments, stakeholder plans, and communication execution
- Partner with the Director, PMO to sequence change activities into delivery schedules
- Complete change readiness assessments for 100% of qualifying initiatives before major go lives
- Manage adoption friction signals: track, action, and close within 10 business days for 80% or more of identified friction points
- Escalate stakeholder resistance or readiness gaps to the Senior Director immediately when they create delivery or financial risk
- Own AI adoption telemetry for DevOps & EA: aggregate adoption signals, track friction points, and quantify capacity hours generated through AI enablement
- Submit telemetry backed capacity hours to Finance monthly for classification into the Productivity Capacity taxonomy
- Own the Agentic Readiness Framework: define human side readiness criteria and workflow change patterns required before AI agent deployment
- Own and operate the AI champion network as a signal layer and connective tissue between DevOps & EA and the broader enterprise transformation
- Own the change management track for the AI SDLC enterprise rollout as the program transitions from lab phase to broader deployment
Requirements
- 5+ years of change management experience in a technology or financial services environment, with demonstrated ownership of large scale, enterprise wide change programs
- Proven ability to manage change delivery independently — impact assessments, stakeholder plans, comms execution, and readiness gating
- Experience embedding change management into agile or iterative delivery models
- Strong data literacy: ability to interpret adoption signals, quantify productivity capacity, and present evidence backed findings to finance and executive audiences
- Executive ready communication skills — written and verbal; able to represent the change management function in VP level forums independently
Full Job Posting
What is the opportunity?
- The Lead Change Management Specialist is a role within the DevOps & EA Business Office, reporting directly to the Senior Director.
- This role owns the full Change Management mandate for the Business Office: enterprise change delivery for DevOps & EA initiatives, AI adoption telemetry, agentic readiness, and the AI champion network.
- This is a permanent, senior individual contributor role operating with significant independence.
What will you do?
- Change Delivery — DevOps & EA Initiatives: Own change management delivery for all qualifying DevOps & EA initiatives.
- AI Adoption Telemetry & Productivity Capacity Reporting: Own AI adoption telemetry for DevOps & EA.
- Agentic Readiness Framework: Own the Agentic Readiness Framework.
- AI Champion Network: Own and operate the AI champion network.
- AI SDLC Enterprise Rollout — Change Track Ownership: Own the change management track for the AI SDLC enterprise rollout.
What do you need to succeed?
- Must have: 5+ years of change management experience in a technology or financial services environment.
- Proven ability to manage change delivery independently.
- Experience embedding change management into agile or iterative delivery models.
- Strong data literacy.
- Executive ready communication skills.
- Nice to have: Direct experience with AI adoption, AI enabled productivity programs, or developer tooling transformation.
- Familiarity with SDLC, software delivery, or technology platform change programs.
- Experience operating within a regulated financial services environment.
- Prosci ADKAR, CCMP, or equivalent change management certification.
- Experience managing champion networks or practice communities.
What's in it for you?
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high performing team.
- Opportunities to do challenging work.
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