L2 Application Support Engineer

Requirements

• QUALIFICATIONS & EXPERIENCE
• 3–5 years of experience in L2 application support, production support, or technical operations.
• Experience in banking, fintech, lending, or financial services is required .
• Strong experience analyzing logs, traces, and API payloads using tools such as GCP Operations Suite, ELK, Grafana, or similar platforms.
• Strong understanding of REST APIs, JSON, XML, HTTP errors, and tools such as Postman.
• Hands-on experience supporting core banking or loan management systems such as Temenos, Finacle, Oracle FLEXCUBE, Fineract , or similar platforms.
• Experience supporting ERP and BPM platforms, preferably ERPNext or equivalent.
• Strong SQL skills and experience investigating production data issues.
• Strong analytical, troubleshooting, documentation, and stakeholder-management skills.
• Fluency in Arabic and English is required .
• ADDITIONAL REQUIREMENTS
• Ability to work effectively with L1, infrastructure, security, vendors, and development teams
• Willingness to support critical incidents outside standard working hours when required .
• Strong awareness of information security, production controls, and data confidentiality