L1 Desktop Support Engineer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
The L1 Desktop Support Engineer provides first-level technical support to end users by diagnosing and resolving hardware, software, and network issues. This role acts as the initial point of contact for IT-related concerns and ensures smooth day-to-day operations.
Key Skills for This Role
Full Job Posting
Role Overview
The L1 Desktop Support Engineer provides first-level technical support to end users by diagnosing and resolving hardware, software, and network issues.
This role acts as the initial point of contact for IT-related concerns and ensures smooth day-to-day operations.
Key Responsibilities
- Provide **first-line support** for desktops, laptops, printers, and peripheral devices
- Respond to IT support tickets, calls, and emails in a timely manner
- Install, configure, and troubleshoot:
- Operating systems (Windows, macOS basic support)
- Office applications (MS Office, Outlook, Teams, etc.)
- Diagnose and resolve **hardware and software issues**
- Assist with **user account management** (password resets, access issues, Active Directory basics)
- Support **network connectivity issues** (LAN/Wi-Fi, VPN basic troubleshooting)
- Set up and configure new systems for employees
- Maintain IT asset inventory and documentation
- Escalate complex issues to L2/L3 teams when necessary
Required Skills
- Basic knowledge of:
• Microsoft Office Suite
- Networking fundamentals (IP, DNS, DHCP)
- Familiarity with ticketing tools (e.g., ServiceNow, Jira, Freshservice)
- Understanding of Active Directory (basic user management)
- Good troubleshooting and problem-solving skills
- Strong communication and customer service skills
Preferred Skills (Nice To Have)
- Basic knowledge of:
- macOS or Linux
- Remote desktop tools
- Antivirus and endpoint security tools
- IT certifications such as:
- CompTIA A+
- ITIL Foundation
Experience
- 0–2 years of experience in IT support / helpdesk / desktop support
- Freshers with relevant training or certifications can also apply
Education
- Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
Job Type: Full-time
Pay: AED3,000.00 - AED3,500.00 per month
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Ceenex Global LLC
Senior System Engineer
Dubai, UAE
Ceenex Global LLC seeks a Senior System Engineer to manage Microsoft 365, Exchange Hybrid, Identity & Access Management, PKI, Email Security, and Endpoint Management. Requires expertise in M365, Entra ID, Intune, PKI, an
Sr CCIE Engineer
Dubai, UAE
Ceenex Global LLC is seeking a Senior CCIE Engineer to provide L3/L4 troubleshooting, incident management, and network/security support for a major bank in Dubai. Requires CCIE certification and experience with vendor co
Active Directory, M365 & Windows Server Administrator
Dubai, UAE
Ceenex Global LLC is seeking a Senior Cloud Consultant and Infrastructure Specialist with over 12 years of experience to design, implement, and optimize Microsoft Azure and M365 environments. The role involves cloud tran
Network Engineer L3
Dubai, UAE
Ceenex Global LLC seeks a highly skilled L3 Network Engineer to provide advanced troubleshooting, configuration, and governance for a complex enterprise and hybrid cloud network environment. The role requires expertise i
Senior L3 Network Admin– Security, Cloud & Enterprise Networks
Dubai, UAE
Ceenex Global LLC seeks a Senior L3 Network Engineer/Architect with 8-10 years of enterprise experience to provide architecture-level support, lead complex network design, and drive optimization across hybrid cloud envir
cordinator
Dubai, UAE
Ceenex Global LLC is seeking an IT Coordinator with strong project management and communication skills to provide first-line technical support, maintain IT infrastructure, and coordinate with vendors. The role requires a
IT Infrastructure Cloud Admin
Dubai, UAE
Ceenex Global LLC seeks a Cloud Infrastructure Administrator to manage Azure, Oracle Cloud, and on-premises infrastructure. Requires 4+ years experience in network and cloud administration, with strong skills in Cisco/Ar
Technician ( Network Cabling)
Abu Dhabi, UAE
Ceenex Global LLC is seeking a skilled Network Cabling Technician to install, maintain, troubleshoot, and repair structured cabling systems for data, voice, and network infrastructure. The role requires 2+ years of exper
Senior System Engineer
Dubai, UAE
Sr CCIE Engineer
Dubai, UAE
Active Directory, M365 & Windows Server Administrator
Dubai, UAE
Network Engineer L3
Dubai, UAE
Senior L3 Network Admin– Security, Cloud & Enterprise Networks
Dubai, UAE
cordinator
Dubai, UAE
IT Infrastructure Cloud Admin
Dubai, UAE
Technician ( Network Cabling)
Abu Dhabi, UAE