L1 Application Support Engineer

Requirements

• QUALIFICATIONS & EXPERIENCE
• 2–4 years of experience in L1 support, application support, helpdesk, or NOC operations.
• Experience in banking, fintech, lending, or financial services is a must .
• Familiarity with monitoring tools such as Grafana, Kibana, or GCP Monitoring.
• Basic understanding of REST APIs, HTTP errors, timeouts, and application logs.
• Exposure to core banking, loan management, ERP, CRM, or payment systems.
• Experience using ticketing or ITSM platforms.
• Strong problem-solving, communication, and documentation skills.
• Fluency in Arabic and English is required .
• ADDITIONAL REQUIREMENTS
• Ability to follow operational runbooks and escalation procedures.
• Willingness to work shifts, weekends, or on-call when required .
• Strong awareness of information security, confidentiality, and access-control procedures.