Knowledge Base Specialist, Operations Support

Role overview

Core responsibilities

• Create, edit, organize, and update knowledge base articles, technical documentation, and related content.
• Analyze data to identify trends, patterns, and improvement opportunities in knowledge management systems.
• Collaborate with training, quality, product development, and IT teams.
• Ensure knowledge base information is accurate, current, and customer-centric.
• Support evaluation and implementation of AI tools and other technologies.
• Assist users with knowledge base access and usage and train employees on knowledge management tools.

Qualifications

• High school diploma or GED.
• At least 1-2 years of customer service experience; automotive industry experience is preferred.
• Experience writing material, proofreading, and developing process documents and process flows.
• Strong computer proficiency and ability to navigate multiple applications.
• Excellent written and verbal communication skills.
• Ability to work independently and within a team with patience, attention to detail, and multitasking efficiency.
• Passion for the automotive industry and a problem-solving orientation.

Compensation

• Base salary range is CAD 38,000-42,000 annually.
• Pay rate will not be below the applicable minimum wage.

Timing and work conditions

• This is an immediate vacancy for an individual who can start as soon as possible.
• The application deadline is September 25, 2026.
• The employee regularly operates a computer, keyboard, telephone or headset, and other office equipment; work is generally sedentary.

Work authorization

• The position may be performed in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan.
• Candidates must be legally authorized to work in Canada.

About Concentrix