company_site
Operations Manager I
Concentrix
Gurugram, IND
Full-time
Senior · 7+ years experience
Onsite
INR 95.55-95.55 yearly / year
Discovered 1 weeks ago
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanFull Job Posting
Role and Key Responsibilities
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
- Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
- Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
- Create and maximize relationships with client partners
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
- Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
- Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
- Attend business reviews with the client
- Handle a team of team leaders
Key skills and knowledge
- Associate’s degree in a related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
- Call center experience preferred
- Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
- Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Concentrix
Senior Technical Writer (API)
, USA
SeniorFull-time
Job Title: Job Description Title: Technical Writer Location: Hybrid- Dallas, Texas We are seeking a Technical Writer to join our remote team in the USA and help shape clear, accurate, and scalable documentation for emerg
Discovered TodayView →
Director, Strategic Partner Alliances
, USA
DirectorFull-time
Job Title: Job Description We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With uniqu
Discovered TodayView →
Site Director (Onsite)
Farmington Hills, USA
DirectorFull-time
Job Title: Job Description A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging
Discovered TodayView →
Associate Site Director (Onsite)
Chatham, CAN
DirectorFull-time
Job Title: Job Description A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging
Discovered TodayView →
Senior Technical Product Owner
, USA
SeniorFull-time
Job Title: Job Description LOCATION: US- Washington (Preferred) or Texas (On-site) The Technical Product Owner (TPO) is responsible for defining, prioritizing, and delivering technical product capabilities that align wit
Discovered TodayView →
Technical Product Owner
Frisco, USA
MidFull-time
Job Title: Job Description Preferred Locations: Frisco, TX or Atlanta, GA - This is a Hybrid Role Product Owner – Backlog Ownership, Sprint Execution & Delivery Readiness We’re looking for a detail-oriented, delivery-foc
Discovered TodayView →
Operations Director Automotive (Remote)
, CAN
DirectorFull-time
Job Title: Job Description A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine s
Discovered TodayView →
Sr. Marketing Manager, AI Data Services & Trust & Safety Practice
, GBR
ManagerFull-time
Job Title: Job Description We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With uniqu
Discovered TodayView →
Senior Technical Writer (API)
, USA
Discovered TodayFull-time
Director, Strategic Partner Alliances
, USA
Discovered TodayFull-time
Site Director (Onsite)
Farmington Hills, USA
Discovered TodayFull-time
Associate Site Director (Onsite)
Chatham, CAN
Discovered TodayFull-time
Senior Technical Product Owner
, USA
Discovered TodayFull-time
Technical Product Owner
Frisco, USA
Discovered TodayFull-time
Operations Director Automotive (Remote)
, CAN
Discovered TodayFull-time
Sr. Marketing Manager, AI Data Services & Trust & Safety Practice
, GBR
Discovered TodayFull-time