Customer Service Representative

Role

Key Responsibilities

• Handle customer queries from guests and hosts through calls and other support channels when required.
• Assist with bookings, cancellations, refunds, payments, reservations, listings, check-in and check-out, and account concerns.
• Understand customer problems by asking appropriate probing questions.
• Provide accurate resolutions using available knowledge bases, tools, and procedures.
• Handle customer complaints with patience, empathy, and professionalism.
• Investigate issues and escalate cases when required.
• Communicate clearly and maintain a positive customer experience.
• Document every interaction accurately in the relevant systems.

Eligibility

• Undergraduates and graduates are eligible.
• Freshers and experienced candidates are eligible.
• Willingness to work rotational shifts, including night shifts.
• Excellent written and verbal English communication.
• Strong listening and comprehension skills.
• Good problem-solving and decision-making ability.
• Customer-focused and empathetic attitude.
• Basic computer and internet skills.