Key Account Manager_Sales
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Key skills for this role
About the Role
SoftwareOne is looking for an Account Manager to manage and grow relationships with existing customers in Riyadh. The role involves owning the customer experience, driving renewals and upsells, and coordinating with internal teams.
Key Skills for This Role
Responsibilities
- Act as the primary point of contact for assigned customer accounts and build trusted relationships
- Own the end‑to‑end customer experience, ensuring satisfaction and retention
- Understand customer needs and recommend relevant SoftwareOne solutions
- Drive renewals, upsell, cross‑sell, and new opportunity identification within existing accounts
- Coordinate with internal teams to ensure timely and successful delivery of solutions
- Track, forecast, and manage account performance, KPIs, and financials using CRM tools
Requirements
- Experience selling licensing and service solutions
- Bachelor’s degree or equivalent practical experience
- Experience in sales or account management, preferably in a technology or services environment
- Strong relationship building and customer focused mindset
- Ability to manage multiple priorities with attention to detail
- Commercial awareness with basic financial and forecasting understanding
- Comfortable using CRM and digital sales platforms
Full Job Posting
Role Overview
- SoftwareOne is seeking an Account Manager to join a collaborative sales team focused on driving customer success, growth, and long‑term partnerships across existing client base.
- The role is based in Riyadh, Saudi Arabia.
What You’ll Be Doing
- Act as the primary point of contact for assigned customer accounts and build trusted relationships.
- Own the end‑to‑end customer experience, ensuring satisfaction and retention.
- Understand customer needs and recommend relevant SoftwareOne solutions.
- Drive renewals, upsell, cross‑sell, and new opportunity identification within existing accounts.
- Coordinate with internal teams to ensure timely and successful delivery of solutions.
- Track, forecast, and manage account performance, KPIs, and financials using CRM tools.
Job Requirements
- Experience selling licensing and service solutions.
- Bachelor’s degree or equivalent practical experience.
- Experience in sales or account management, preferably in a technology or services environment.
- Strong relationship‑building and customer‑focused mindset.
- Ability to manage multiple priorities with attention to detail.
- Commercial awareness with basic financial and forecasting understanding.
- Comfortable using CRM and digital sales platforms.
Company Description
- SoftwareOne and Crayon have formed a global, AI powered software and cloud solutions provider with a footprint in over 70 countries and a diverse team of 13,000+ professionals.
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