Key Account Manager I EXA Ceramics
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Key skills for this role
About the Role
Alfanar is seeking a Key Account Manager for its Ceramics division to manage key customers, build relationships, and achieve sales targets in the Project Sales Department. The role involves client engagement, data management, reporting, and sales support.
Key Skills for This Role
Responsibilities
- Manage key customers and build good relationships to ensure their needs are met in a timely manner and quality standards
- Provide answers and solutions to key customers to maintain business relationship and customer satisfaction
- Actively reach out to potential clients and promote new products
- Upload relevant data on C4C (Customer Relationship Management system)
- Submit samples and documents to clients and follow up for approval
- Prepare and submit quotations to clients and follow up until approved
- Monitor and follow up on collections with clients
Requirements
- Bachelor Degree in Electrical Engineering or Mechanical Engineering
- 4 to 6 years of work experience
- Customer advocacy and communication skills
- Customer data management and account management skills
Full Job Posting
Job Purpose
- Manage key customers, build and maintain good relationship with the most important customers and ensuring their needs and requirement are met in a timely manner and quality standards as per company policies and procedures to achieve the plan and targets in Project Sales Department.
Key Accountability Areas
- Ensure to provide answers and solutions to all needed requirements and queries of key customers to maintain the good business relationship and customer satisfaction.
- Actively reach out to potential clients and promote the company’s new product.
- Provide some product suggestions and alternatives to customers if they are in doubt during product selection.
- Upload relevant data on C4C (Customer Relationship Management system).
- Submit samples and any necessary documents to clients and follow for approval.
- Suggest new ideas and strategies to increase sales.
- Be updated of competitor’s move in the market and inform the Project Sales department.
- Provide progress reports on a weekly and monthly basis.
- Prepare and submit quotations to clients, then diligently follow up until approved.
- Attend team meetings to be informed and aligned.
- Monitor and follow up on collections with clients and coordinate accounts for bank posting.
Academic Qualification & Work Experience
- Bachelor Degree in Electrical Engineering or Mechanical Engineering
- 4 to 6 Years of work experience
Technical / Functional Competencies
- Customer Advocacy
- Customer Communication
- Customer Data Management
- Account Management
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