Junior Key Account Manager - Dubai
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Key skills for this role
Role Overview
Manage and develop relationships with corporate and enterprise clients.
The role is suitable for junior to mid-level candidates with 1–4 years of experience.
Relevant backgrounds include IT, technology, SaaS, IT services, hospitality, facilities, and other client-facing industries.
Key Skills for This Role
Full Job Posting
About the Role
Manage and develop relationships with corporate and enterprise clients.
The role is suitable for junior to mid-level candidates with 1–4 years of experience.
Relevant backgrounds include IT, technology, SaaS, IT services, hospitality, facilities, and other client-facing industries.
Key Responsibilities
- Manage assigned corporate and enterprise client relationships and act as a key customer contact.
- Conduct client meetings, site visits, inspections, presentations, and business reviews.
- Visit client locations to understand requirements and ensure service satisfaction.
- Build relationships with decision-makers and client stakeholders.
- Identify upselling, cross-selling, renewal, and account-growth opportunities.
- Coordinate with operations, delivery, technical, and support teams on suitable solutions and service delivery.
- Handle customer queries, concerns, and escalations professionally.
- Prepare client visit reports, account updates, and follow-up plans.
- Maintain customer information and activities in CRM.
- Travel within Oman for client meetings and site visits as required.
Requirements
- Bachelor's degree or diploma in Business, Marketing, Information Technology, Hospitality, or a related field.
- 1–4 years of experience in key account management, client relationships, B2B sales, business development, corporate sales, customer success, technology sales, hospitality sales, or other client-facing work.
- Strong communication, negotiation, presentation, interpersonal, follow-up, and relationship-building skills.
- Fluency in Arabic and English.
- Ability to interact with corporate clients and senior stakeholders.
- Ability to understand client requirements and coordinate internally on solutions or services.
- Ability to work independently and manage multiple clients.
- Willingness to travel within Oman for client meetings and site visits.
Preferred Industry Background
- IT services and consulting, software and SaaS, ERP and CRM, cloud solutions, cybersecurity, system integrators, managed service providers, HR technology, and digital transformation.
- Hotels and hospitality, facilities management, corporate services, B2B service providers, and customer experience or client services.
- CRM experience is an advantage.
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