Junior Credit Controller
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About the Role
Rentokil Boecker® Junior Credit Controller is held accountable for the below job responsibilities: * Submitting all invoices with proper documentation (service reports, breakdowns) via email to customers at the beginning of each month * Negotiating payment plans with customers and setting payment terms and condition accordingly * Maintaining debt records, conducting regular analysis of the credit\-control system and implementing changes as needed to reduce bad debts. * Analy
Key Skills for This Role
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Overview
- Rentokil Boecker® Junior Credit Controller is held accountable for the below job responsibilities:
- Submitting all invoices with proper documentation (service reports, breakdowns) via email to customers at the beginning of each month
- Negotiating payment plans with customers and setting payment terms and condition accordingly
- Maintaining debt records, conducting regular analysis of the credit-control system and implementing changes as needed to reduce bad debts.
- Analyzing and monitoring all assigned aged debtors in order to reduce outstanding debt and ensuring prompt action is taken for non-payment or continued late payment
- Overseeing and initiating collection calls with concerned parties and account holders in order to resolve all outstanding customers debts / billing issues on these complex accounts.
- Performing customer accounts reconciliation on a monthly basis and sharing outstanding balance with customers where required.
- Recording all debtors’ communications, payment plans, disputes on OnGuard and ensuring dashboards and tracker sheets are updated on daily basis
- Following up on overdue invoices and payments and implementing company collections procedures as necessary
- Reporting outstanding debt accounts and payment issues to management on a weekly basis
- Reviewing credit notes or additional billings and negotiating payment plans with debtors where required.
- Managing the service suspension process for the recovery of debt, actively chasing aged debt and taking the lead in reviewing debtor key accounts.
- Preparing proposals for delinquency accounts where legal action may be required, and reporting account disputes for Finance management to advise on appropriate actions.
- Providing continuous coaching and support to the credit control teams to achieve departmental goals and collection targets.
- Supporting the team by training new joiners on collection systems (OnGuard), processes and procedures.
Requirements
- BA degree in Accounting, Finance, Business Administration or any relevant field
- Experience of minimum 4 years in a similar role
- Proficiency in English and Arabic with excellent verbal and written communication skills
- Knowledgeable in reporting and monitoring with remarkable attention to details.
- Effective decision making and problem-solving skills
- Strong ability to listen to customers and negotiate solutions
Benefits
- Competitive Salary
- 22 vacation days/year
- 1 ticket yearly to visit home country
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