Call Center Agent
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Key skills for this role
About the Role
Rentokil Boecker Saudi Arabia seeks a part-time Call Center Agent to handle customer inquiries via phone, website, chat, WhatsApp, and email. The role requires fluency in Arabic and English, strong communication skills, and the ability to multitask.
Key Skills for This Role
Responsibilities
- Receive and manage customer inquiries across all communication channels
- Log all customer inquiries and prospects into the ICABS system
- Allocate prospects to the assigned Sales Consultant in each branch
- Notify the assigned consultant immediately via email and WhatsApp
- Follow up on all inquiries within 24 hours to confirm customer visit, survey, quote, or sale
- Escalate any delays or missed actions to the Branch Manager and Area Sales Manager
- Maintain accurate records and ensure excellent customer service at all times
Requirements
- Saudi National only
- Fluent in Arabic and English (spoken and written)
- Strong communication and customer service skills
- Good computer skills and attention to detail
- Ability to multitask and work in a fast paced environment
Full Job Posting
Job Overview
- Rentokil Boecker Saudi Arabia is looking for enthusiastic and customer focused Part Time Call Center Agents to join our team.
- This position is for Saudi Nationals Only.
- Working Hours: 4 hours per day, 6 days per week (split shifts)
- Work Model: Hybrid (office and remote)
Responsibilities
- Receive and manage customer inquiries across all communication channels.
- Log all customer inquiries and prospects into the ICABS system.
- Allocate prospects to the assigned Sales Consultant in each branch.
- Notify the assigned consultant immediately via email and WhatsApp.
- Follow up on all inquiries within 24 hours to confirm whether the customer has been visited, surveyed, quoted, or converted into a sale.
- Escalate any delays or missed actions to the Branch Manager (BM) and Area Sales Manager (ASM).
- Maintain accurate records and ensure excellent customer service at all times.
Requirements
- Saudi National only.
- Fluent in Arabic and English (spoken and written).
- Strong communication and customer service skills.
- Good computer skills and attention to detail.
- Ability to multitask and work in a fast paced environment.
- University students, fresh graduates, or candidates seeking a flexible part time opportunity are encouraged to apply.
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