IT Technical Engineer – Application & License Management (R&D and Engineering Applications)

Role Summary

Key Responsibilities

• Application Management
• Manage the lifecycle of R&D and Engineering applications, including installation, configuration, deployment, upgrades, patching, maintenance, and retirement.
• Support application packaging, software distribution, migrations, upgrades, and technology refresh activities.
• Monitor application availability, and performance to ensure reliable application services.
• Manage incidents, service requests, problems, and changes in accordance with ITIL processes and agreed service levels.
• Perform application testing, validation, and post-deployment verification.
• Provide Level 2 technical support for application installation, configuration, access, and troubleshooting.
• Coordinate with infrastructure teams, software vendors, and business stakeholders to resolve technical issues and support planned maintenance and upgrades.
• Maintain application documentation, knowledge articles, standard operating procedures, and technical documentation.
• Administer both on-premises and cloud-hosted application environments.
• License Management
• Administer software licenses, license servers, and licensing infrastructure for engineering applications.
• Manage multiple licensing models, including Concurrent, Named User, Subscription, and SaaS licensing.
• Monitor application and license utilization to optimize software consumption, availability, and compliance.
• Maintain license inventories, entitlement records, and compliance documentation.
• Generate operational reports, dashboards, KPIs, and license utilization metrics using reporting tools.
• Analyse usage trends and recommend license optimization opportunities.
• Support software audits, license renewals, entitlement updates, and license allocation activities.
• Troubleshoot licensing issues and coordinate with software vendors for timely resolution.
• Process Improvement
• Identify opportunities to improve application support processes through standardization, automation, and operational best practices.
• Ensure compliance with organizational IT policies, security standards, and operational procedures.
• Contribute to knowledge management and continuous service improvement initiatives.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Information Technology, Mechanical or a related discipline.
• ITIL Foundation or relevant technical certifications are an added advantage.

Required Skills

• Minimum 2+ years of experience in Application Management, Application Support, or Software License Management
• Experience with application lifecycle management, including installation, configuration, upgrades, patch management, software distribution, and coordination with enterprise application deployment and monitoring teams.
• Knowledge of software licensing concepts, license administration, and licensing models.
• Familiarity with enterprise license management technologies such as FlexNet Publisher (FlexLM), Flexera, Dassault Systemes License Server (DSLS), Siemens License Server (SLS), Sentinel RMS, or similar licensing solutions.
• Experience using reporting and dashboarding tools such as Power BI, Excel, or similar platforms.
• Familiarity with application and infrastructure monitoring tools.
• Experience with ITSM tools (ServiceNow) for Incident, Problem, Change, and Service Request Management.
• Basic understanding of Windows and Linux server environments.
• Basic scripting or automation skills using PowerShell, Python, or Shell scripting are an advantage.
• Strong analytical, troubleshooting, communication, and stakeholder management skills.

Preferred Skills

• Familiarity with Software Asset Management (SAM) practices.
• Exposure to cloud platforms and SaaS application administration.
• Basic knowledge of SQL for reporting and data analysis.
• Understanding of ITIL service management principles.
• Everything we’ll do for you
• You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
• Come join us, and together we can light up the future.