Software Tooling Support Engineer

Responsible for supporting, configuring, and continuously improving the software engineering tooling ecosystem used by R&D teams across the organization. The role helps ensure that tools supporting planning, collaboration, coding, testing, building, securing and deploying software remain reliable, efficient and aligned with the needs of engineering teams.

Examples of supported platforms include Jira, Confluence, Bitbucket, Jenkins, Bamboo, Artifactory and other software engineering, DevOps, and developer productivity tools.

The Software Tooling Support Engineer works closely with engineering teams, support partners, and stakeholders to provide operational support, implement improvements, and contribute to a consistent developer experience across the software development lifecycle.

Key Areas of Responsibility

Application Support & Service Delivery

· Provide functional and operational support for assigned software engineering tools and platforms.

· Resolve incidents, service requests, and user-reported issues within agreed service levels.

· Support users with application usage, access management and configuration-related requests.

· Collaborate with support teams and suppliers to ensure effective service delivery.

Application Administration & Configuration

· Configure and maintain application settings, permissions, workflows, templates, integrations and related configurations.

· Implement approved changes and enhancements.

· Support application upgrades, migrations and lifecycle management activities.

· Contribute to workflow automation and productivity improvements.

Testing & Change Support

· Coordinate and execute testing activities for application changes, upgrades and releases.

· Support user acceptance testing and deployment validation activities.

· Verify application functionality following implementations and system changes.

· Ensure changes are documented and communicated appropriately.

Continuous Improvement & User Enablement

· Contribute to initiatives that improve application stability, efficiency and user experience.

· Support onboarding, training, and adoption activities for engineering teams.

· Promote best practices and standard ways of working.

· Support the introduction of new capabilities and tooling enhancements.

· Collaborate with engineering teams, stakeholders, suppliers, and support partners.

· Maintain application documentation, operational procedures, and knowledge articles.

· Share knowledge and contribute to continuous improvement initiatives.

· Participate in operational reviews, support meetings, and project activities.

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

Come join us, and together we can light up the future.