IT Support Specialist
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About the Role
Provide high-quality 2nd line IT support, troubleshoot complex issues, manage helpdesk tickets, and support various IT systems in a legal environment.
Key Skills for This Role
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Overview
We are working on behalf of an international law firm to recruit an experienced IT Support Specialist to join their Middle East team.
This is a hands-on role within a recently established office, requiring a proactive and technically capable individual who can operate independently and support a fast-paced legal environment.
The successful candidate will provide high-quality 2nd line support, while also handling more complex technical issues typically associated with 3rd line support, acting as a key escalation point within the office.
Key Responsibilities
- Provide 2nd line technical support, troubleshooting hardware, software, network, and telecom issues, while acting as an escalation point for more complex technical problems
- Support desktops, laptops, printers, and mobile devices (iOS/Android)
- Manage and resolve helpdesk tickets, maintaining ownership through to resolution
- Configure, image, and deploy new machines
- Support Microsoft 365 applications, Citrix environments, VPN, and document management systems
- Administer and support Cisco telephony systems (CUCM) and AV conferencing tools
- Assist with IT projects, including upgrades, hardware rollouts, and office setups
- Provide user training and ongoing support across IT systems
- Maintain accurate IT inventory and documentation
- Participate in after-hours support rotation when required
- Travel to regional offices on an ad-hoc basis
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