IT Support Specialist
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Key skills for this role
About the Role
BookTax Outsourcing is seeking an IT Support Specialist in Dubai International City to provide end-user support, manage hardware, administer accounts in Active Directory and SaaS platforms, troubleshoot network issues, and ensure security compliance.
Key Skills for This Role
Responsibilities
- Provide timely technical assistance and support for incoming queries and issues related to computer systems, software, and hardware via phone, email, or in person
- Install, modify, and repair computer hardware and peripherals, including imaging and deploying laptops for new hires and managing inventory
- Manage user identities, group memberships, and access permissions within Active Directory and SaaS platforms (e.g., Microsoft 365, Slack, Zoom)
- Troubleshoot basic connectivity issues involving Wi Fi, LAN, VPN, and VoIP phone systems
- Maintain a detailed record of all interactions and resolutions within the ticketing system (e.g., Jira or ServiceNow) to identify recurring trends
- Ensure all workstations meet company security standards, including antivirus updates, disk encryption, and multi factor authentication (MFA)
Requirements
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
- 1–3 years of experience in a technical support or help desk role
- Deep familiarity with Windows 10/11 and macOS environments
- Preferred certifications: CompTIA A+, Network+, or Microsoft 365 Certified: Endpoint Administrator Associate
Full Job Posting
Role Overview
- We are seeking a proactive and detail oriented IT Support Specialist to join our technical team.
- You will be the first line of defense for all technology related issues, ensuring our employees have the tools and connectivity they need to stay productive.
- You will handle everything from hardware deployments to complex software troubleshooting in a fast paced environment.
Key Responsibilities
- End User Support: Provide timely technical assistance and support for incoming queries and issues related to computer systems, software, and hardware via phone, email, or in person.
- Hardware Management: Install, modify, and repair computer hardware and peripherals. This includes imaging and deploying laptops for new hires and managing a rotating inventory.
- Account Administration: Manage user identities, group memberships, and access permissions within Active Directory and SaaS platforms (e.g., Microsoft 365, Slack, Zoom).
- Network Maintenance: Troubleshoot basic connectivity issues involving Wi Fi, LAN, VPN, and VoIP phone systems.
- Incident Tracking: Maintain a detailed record of all interactions and resolutions within our ticketing system (e.g., Jira or ServiceNow) to identify recurring trends and improve system reliability.
- Security Compliance: Ensure all workstations meet company security standards, including antivirus updates, disk encryption, and multi factor authentication (MFA).
Required Qualifications
- Education: Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Experience: 1–3 years of experience in a technical support or help desk role.
- OS Expertise: Deep familiarity with Windows 10/11 and macOS environments.
- Certifications: Preferred certifications include CompTIA A+, Network+, or Microsoft 365 Certified: Endpoint Administrator Associate.
Compensation
- Job Type: Full time
- Pay: AED1,000.00 AED5,000.00 per month
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