IT Support Specialist

Based in Sydney

Exposure to marketing technology stacks, analytics tools, CRM platforms, ad management tools

Understanding of API-based integrations between SaaS platforms

Familiarity with performance marketing tools or concepts, or e-commerce analytics platforms like Polar Analytics or Triple Whale

Experience with e-commerce platforms such as Shopify or Amazon Seller Central

Basic scripting or automation experience (Zapier, Make, Power Automate)

Understanding of IT security basics, SSO, 2FA, access hygiene or a genuine passion for cybersecurity

Experience in an agency, DTC brand, or multi-brand operating environment

Experience supporting distributed or remote teams across time zones

Open to eventually relocating to Abu Dhabi

You're only interested in a strictly freelance arrangement with no path to full-time

You need every task fully scoped before you can start, rather than setting up systems from scratch

You're unreachable outside a fixed 9-to-5 window when something urgent comes up

You'd rather wait for direction than jump in and build the fix yourself

Documentation feels like an afterthought to you rather than a habit you maintain by default

You're not comfortable troubleshooting across a distributed team or explaining technical issues to non-technical stakeholders

The best time to join Valerie was yesterday. The next best time is now 🤓

👋 Our Hiring Process

We want interviews to be valuable for both sides. Throughout the process, you'll meet the people you'll work with, learn more about the role, and get a chance to understand how we think and operate.

Our process typically includes:

Introductory conversation with our Talent team <> 30 mins

Hiring Manager interview <> 30-45 mins

Role-specific assessment or practical exercise (where applicable)

Cross-functional or stakeholder interviews <> 30-45 mins

Final conversation with leadership <> 30-45 mins

We'll always let you know what to expect before each stage.

💪🏾 What You Can Expect

Meaningful work with visible impact

High ownership from day one

Collaboration with experienced founders, operators, and specialists

A team that values curiosity, initiative, and continuous improvement

Competitive compensation and the tools you need to do your best work

Opportunities to grow as Valerie grows