IT Support Officer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
UrbaCon Contracting & Trading Company seeks an IT Support Officer to provide technical assistance and support to end-users. The role involves diagnosing hardware/software issues, performing system backups, assisting with server installations, and network troubleshooting.
Key Skills for This Role
Responsibilities
- Diagnose, resolve, and document hardware and software problems
- Achieve internal SLA for support
- Perform system backups and recovery
- Perform on site analysis and resolution of complex computer problems
- Assist with server installations and setups
- Assist with client end installations
- Assist in network connectivity troubleshooting and firewall maintenance
- Install complex software for desktop management
- Configure and install personal computer software packages and upgrades
- Update tickets using Service Desk application
Requirements
- Bachelor's Degree in Computer Science or related field
- Minimum 5 years working experience, 3 years relevant
- Knowledge of hardware/software configuration and maintenance
- ERP knowledge preferably SAP functional skills
Full Job Posting
Job Summary
- The IT Support Officer provides technical assistance and support to end users, resolving IT related issues and ensuring smooth operation of computer systems, networks, and software applications.
Job Responsibilities 1
- Assist user in diagnosing, resolving, and documenting hardware and software problems.
- Achieve internal SLA's for support.
- Perform system backups and recovery on timely basis.
- Perform on site analysis, diagnosis, and resolution of complex computer problems.
- Assist with Server installations and setups as well as resolution of server end problems.
- Assist with the administration of Client end Installations.
- Assist in network connectivity troubleshooting and firewall maintenance.
- Install Complex Software for Desktop Management.
- Configure and install personal computer software packages, software upgrades, PC Support, Operating System upgrades and maintenance.
- Identify and correct operational problems on employee computers systems.
- Update tickets using Service Desk application based on the SLA and SOP.
Job Knowledge & Skills
- Knowledge and ability to troubleshoot hardware and software.
- Knowledge of Hardware/software configuration, maintenance, procedure etc.
- Knowledge of techniques used in applications.
- Knowledge of computer applications and software processing.
- ERP knowledge preferably SAP functional skills.
Job Experience
- Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus.
Education
- Bachelor's Degree in Computer Science or any related field.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at UrbaCon Contracting & Trading Company
Senior Soft Services Officer
Doha, QAT
UrbaCon Contracting & Trading Company seeks a Senior Soft Services Officer to manage cleaning, landscaping, and security services within a facility. The role involves supervising staff, monitoring subcontractors, conduct
Senior Business Development Analyst
Doha, QAT
The Senior Business Development Analyst is responsible for sales analysis, market research, and supporting business development initiatives. You will prepare reports, costings, and presentations to identify opportunities
Marketing Executive
Doha, QAT
UrbaCon Contracting & Trading Company seeks a Marketing Executive to maximize profits through sales strategies and marketing campaigns. The role involves market research, event organization, CRM management, and budget mo
Radiography Technologist I
Doha, QAT
UrbaCon Contracting & Trading Company seeks a Radiography Technologist I to operate radiology equipment and perform diagnostic imaging exams. The role requires at least 2 years of radiology experience and a Bachelor's de
Junior Hostess
Doha, QAT
UrbaCon Contracting & Trading Company is seeking a Junior Hostess to assist restaurant management in ensuring a smooth dining experience. Responsibilities include greeting guests, managing reservations, and coordinating
Senior Retail Sales Assistant
Doha, QAT
UrbaCon Contracting & Trading Company seeks a Senior Retail Sales Assistant to promote products, negotiate contracts, and ensure excellent customer service. The role requires strong sales skills, POS proficiency, and ERP
Housekeeping Supervisor
Doha, QAT
UrbaCon Contracting & Trading Company is seeking an experienced Housekeeping Supervisor to lead a team in maintaining cleanliness and orderliness in a hospitality setting. The role involves inspecting rooms and public ar
Business Analyst
Doha, QAT
UrbaCon Contracting & Trading Company seeks a Senior Business Analyst to gather, analyze, and document business requirements, identify process improvements, and align solutions with business strategies. Requires 5+ years
Senior Soft Services Officer
Doha, QAT
Senior Business Development Analyst
Doha, QAT
Marketing Executive
Doha, QAT
Radiography Technologist I
Doha, QAT
Junior Hostess
Doha, QAT
Senior Retail Sales Assistant
Doha, QAT
Housekeeping Supervisor
Doha, QAT
Business Analyst
Doha, QAT