Junior Hostess
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Key skills for this role
About the Role
UrbaCon Contracting & Trading Company is seeking a Junior Hostess to assist restaurant management in ensuring a smooth dining experience. Responsibilities include greeting guests, managing reservations, and coordinating with kitchen and serving staff.
Key Skills for This Role
Responsibilities
- Greet guests upon arrival and escort them to their tables
- Assist in managing the restaurant's reservation system
- Maintain an organized seating plan based on reservations and server availability
- Communicate with serving staff and kitchen personnel for timely seating and order delivery
- Assist guests with inquiries about menu offerings and restaurant policies
- Monitor dining area for cleanliness and adherence to health and safety regulations
- Collaborate with front of house staff for smooth operations during peak hours
- Assist in coordinating waitlists during busy periods
- Assist senior hostesses and management with administrative tasks
- Contribute to creating a positive and welcoming atmosphere
Requirements
- Minimum 2 years relevant working experience
- High School Diploma in Hospitality or Hotel Management
- Ability to communicate effectively with guests and staff
- Strong customer service skills
- Ability to manage multiple tasks simultaneously
- Keen attention to detail
- Capacity to work effectively as part of a team
Full Job Posting
Job Summary
- The Junior Hostess is responsible to assist restaurant management in ensuring a smooth and pleasant dining experience for guests.
Job Responsibilities 1
- Greet guests upon arrival with a warm and welcoming demeanor, and escort them to their tables.
- Assist in managing the restaurant's reservation system, including booking, modifying, and confirming reservations as needed.
- Maintain an organized and efficient seating plan, ensuring that tables are allocated appropriately based on reservation times, party sizes, and server availability.
- Communicate effectively with serving staff and kitchen personnel to ensure timely seating, efficient table turnover, and accurate order delivery.
- Assist guests with inquiries, provide information about menu offerings, daily specials, and restaurant policies, and address any concerns or requests promptly and professionally.
- Monitor the dining area to ensure cleanliness, orderliness, and adherence to health and safety regulations, promptly addressing any issues that arise.
- Collaborate with other front of house staff, such as servers and bussers, to ensure smooth and efficient restaurant operations during peak dining hours.
- Assist in coordinating waitlists during busy periods, providing estimated wait times to guests and managing seating priorities based on reservation status and party size.
- Assist senior hostesses and restaurant management with administrative tasks, such as maintaining guest records, updating seating charts, and compiling guest feedback.
- Contribute to creating a positive and welcoming atmosphere in the restaurant, enhancing the overall dining experience for guests.
Job Knowledge & Skills
- Ability to effectively communicate with guests, fellow staff members, and management, conveying information clearly and professionally.
- Strong customer service skills to provide guests with a positive dining experience, address inquiries, and resolve issues promptly and courteously.
- Ability to manage multiple tasks simultaneously, such as seating guests, managing reservations, and assisting with administrative duties, while maintaining efficiency and accuracy.
- Keen attention to detail to ensure accuracy in seating assignments, reservation management, and guest inquiries, while also maintaining cleanliness and orderliness in the dining area.
- Capacity to work effectively as part of a team, collaborating with other front of house staff and communicating effectively with kitchen personnel to ensure smooth restaurant operations and guest satisfaction.
Job Experience
- Minimum 3 year(s) working experience, 2 year(s) relevant working experience, 2 year (s) GCC is a plus
Competencies
- Agility
- AI Fluency
- Adminstrative Services L1
- Guest Relations L1
- Hosting and Reception L1
- Leadership
- Product and Service Knowledge L1
- Quality
- Reservation Management L1
- Resilience
Education
- High School Diploma in Hospitality or Hotel Management
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