Housekeeping Supervisor
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Key skills for this role
About the Role
UrbaCon Contracting & Trading Company is seeking an experienced Housekeeping Supervisor to lead a team in maintaining cleanliness and orderliness in a hospitality setting. The role involves inspecting rooms and public areas, training staff, managing inventory, and ensuring compliance with health and safety standards.
Key Skills for This Role
Responsibilities
- Ensure cleanliness and orderliness of all public, guest facing, and back of house areas
- Lead, train, and supervise Room Attendants and Housepersons
- Inspect rooms and public areas to ensure compliance with cleanliness standards
- Manage linen inventory, uniforms, and other supplies
- Ensure proper key controls and lost and found procedures
- Coordinate with Engineering for maintenance and repair
- Control overtime and minimize wastage
- Assist in task force missions for new property openings
Requirements
- Minimum 5 years working experience, 3 years relevant experience
- High School Diploma in any related field
- ERP knowledge preferably SAP functional skills
- Comprehensive understanding of housekeeping procedures
- Strong leadership and supervisory skills
- Attention to detail
- Excellent communication skills
- Knowledge of health and safety regulations
Full Job Posting
Job Summary
- The Housekeeping Supervisor ensures cleanliness, orderliness, and overall maintenance of facilities within a hospitality or service oriented setting.
- They lead and oversee a team of housekeeping staff, assigning duties, providing training, and ensuring tasks are completed efficiently and to the highest standards.
- They are responsible for inspecting rooms, public areas, and facilities to ensure compliance with cleanliness and hygiene standards.
Job Responsibilities 1
- Ensure that all public, guest facing, and back of house areas of the hotel are properly cleaned and checked at all times.
- Ensure property health and safety requirements have been adhered to.
- Ensure that all staff are aware of and follow departmental SOP’s and LSOPs.
- Coach and guide new team members, putting in place proper orientation training and ongoing training and development.
- Assist in managing relationships with suppliers.
- Ensure records are maintained for linen inventory, uniforms, and other items.
- Ensure that lost and found articles are stored properly and logs are maintained.
- Ensure that par levels of linen, towels, and uniforms are current and in line with inventory.
- Verify and report status and/or discrepancies of rooms.
- Develop and maintain a motivational working environment and positive relations with other departments.
- Lead, train, and supervise Room Attendants and Housepersons.
- Initiate measures to minimize wastage of materials and amenities.
Job Responsibilities 2
- Ensure VIP requirements are fully met as per their request.
- Ensure all special requests are met, with reference to families visiting with children.
- Check pantry and room attendant trolleys at end of shift and ensure standards are maintained.
- Ensure deep cleaning of all areas is carried out on a regular basis.
- Contribute positively to sales activities and maximize sales opportunities.
- Manage team members and provide duty roster.
- Coordinate with third party company for replacement of no show team members.
- Check grooming standards of team before duties.
- Ensure team members adhere to property policies and procedures.
- Ensure team members’ behavior and characteristics are up to hotel standards.
Job Knowledge & Skills
- Comprehensive understanding of housekeeping procedures, including cleaning techniques, sanitation standards, and inventory management.
- Strong leadership and supervisory skills to effectively manage and motivate a team.
- Attention to detail to ensure cleanliness and orderliness.
- Excellent communication skills to coordinate with staff, guests, and other departments.
- Knowledge of health and safety regulations and procedures.
- ERP knowledge preferably SAP functional skills are a requirement.
Job Experience
- Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year(s) GCC is a plus.
Competencies
- Resilience, Quality, Leadership, Vendor Management L2, Regulatory Compliance L2, Hotel Management Standards and Procedures L2, Agility, Housekeeping L2, AI Fluency, Scheduling L2.
Education
- High School Diploma in any related field.
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