IT Support Engineer
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Key skills for this role
About the Role
Trustbend Logistics seeks an IT Support Engineer to provide technical support, maintain IT infrastructure, and ensure smooth system operations in Dubai. Requires 2-5 years experience, strong knowledge of hardware, networking, and Microsoft environments.
Key Skills for This Role
Responsibilities
- Provide technical support for hardware, software, network, and system related issues
- Install, configure, and maintain desktop computers, laptops, printers, and peripheral devices
- Troubleshoot and resolve IT issues promptly to minimize operational disruptions
- Monitor network performance and ensure system security and reliability
- Manage user accounts, email systems, and access permissions
- Perform regular system updates, backups, and preventive maintenance activities
- Maintain IT asset inventories and technical documentation
- Assist in implementing new software, hardware, and technology solutions
- Coordinate with external vendors and service providers for advanced technical support when required
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- 2–5 years of experience in IT support, desktop support, or system administration
- Strong knowledge of computer hardware, operating systems, networking, and troubleshooting
- Experience with Microsoft Windows environments, Microsoft 365, and network administration
- Familiarity with cybersecurity principles and data protection practices
- Excellent analytical and problem solving skills
- Strong communication and customer service abilities
Full Job Posting
Role Overview
- Trustbend Packers & Movers is seeking a skilled and proactive IT Support Engineer to join our technology team in Dubai.
- This role is ideal for a professional who can provide technical support, maintain IT infrastructure, and ensure the smooth operation of systems that support our logistics, transportation, and business activities.
Key Responsibilities
- Provide technical support for hardware, software, network, and system related issues.
- Install, configure, and maintain desktop computers, laptops, printers, and peripheral devices.
- Troubleshoot and resolve IT issues promptly to minimize operational disruptions.
- Monitor network performance and ensure system security and reliability.
- Manage user accounts, email systems, and access permissions.
- Perform regular system updates, backups, and preventive maintenance activities.
- Maintain IT asset inventories and technical documentation.
- Assist in implementing new software, hardware, and technology solutions.
- Coordinate with external vendors and service providers for advanced technical support when required.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 2–5 years of experience in IT support, desktop support, or system administration.
- Strong knowledge of computer hardware, operating systems, networking, and troubleshooting.
- Experience with Microsoft Windows environments, Microsoft 365, and network administration.
- Familiarity with cybersecurity principles and data protection practices.
- Excellent analytical and problem solving skills.
- Strong communication and customer service abilities.
Skills & Competencies
- Technical troubleshooting and diagnostic expertise
- Strong knowledge of IT infrastructure and networking
- Time management and multitasking abilities
- Attention to detail and problem solving skills
- Ability to work independently and as part of a team
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