indeed
IT Support Engineer
DMDC CONTRACTING LLC
Dubai, UAE
Full-time
Mid-Senior
Onsite
AED 4,000/month
Discovered 2 weeks ago
Level 1 and Level 2 technical supportWindows operating systemsMicrosoft 365Active DirectoryDNS and DHCPTCP/IP networking
Free
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Level 1 and Level 2 technical supportWindows operating systemsMicrosoft 365
Role Overview
The role provides technical assistance to employees and ensures the smooth operation of IT systems, hardware, software, and network infrastructure.
The successful candidate will troubleshoot technical issues, manage user accounts and devices, and provide timely support to maintain business productivity.
Key Skills for This Role
Level 1 and Level 2 technical supportWindows operating systemsMicrosoft 365Active DirectoryDNS and DHCPTCP/IP networking
Full Job Posting
Job Summary
The role provides technical assistance to employees and ensures the smooth operation of IT systems, hardware, software, and network infrastructure.
The successful candidate will troubleshoot technical issues, manage user accounts and devices, and provide timely support to maintain business productivity.
Key Responsibilities
- Provide Level 1 and Level 2 technical support through phone, email, chat, and in-person channels.
- Diagnose and resolve hardware, software, network, and connectivity issues.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and other IT equipment.
- Set up and manage user accounts, passwords, permissions, and access rights.
- Support Windows, Microsoft 365, Active Directory, Teams, Outlook, and other business applications.
- Troubleshoot LAN/WAN, Wi-Fi, VPN, DNS, DHCP, and basic network connectivity issues.
- Monitor and maintain IT systems to ensure availability and performance.
- Manage IT support tickets and resolve issues within agreed SLA timelines.
- Perform software installations, updates, patches, and system upgrades.
- Maintain IT asset inventories and documentation.
- Assist with data backup, security, antivirus, and endpoint protection activities.
- Escalate complex issues and assist with IT projects, server issues, system implementations, and infrastructure upgrades.
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