IT Support Engineer

IT Support Engineer Opportunity (Remote)

Key Responsibilities

• Assist with installing, configuring, and updating hardware, software, and operating systems (Windows 7, 10, Windows Server 2012, 2016, 2019).
• Support case requests, including change requests, complaints, and general inquiries.
• Provide technical support and assist in troubleshooting network-related issues.
• Help manage and support Microsoft products, including Windows Server, Microsoft 365, Exchange, Active Directory (AD), and Group Policy Objects (GPO).
• Collaborate with the team to implement and maintain virtualization technologies like VMware and Azure.
• Assist in installing, configuring, and managing Exchange Server (2013, 2016).
• Learn about and contribute to Windows patch management and application deployment.
• Support the maintenance of antivirus, backup, and storage systems.
• Gain hands-on experience managing network components, including firewalls, switches, routers, and wireless access points.
• Support the team's cyber security efforts by learning relevant tools and practices.
• Utilize PowerShell and other scripting languages under guidance for system optimization.

Requirements