IT Support Assistant
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Key skills for this role
About the Role
Active Fitness Store is seeking a motivated IT Support Assistant to provide technical support to employees, manage IT assets, and ensure smooth IT operations across office and retail store locations.
Key Skills for This Role
Responsibilities
- Provide day to day IT support for hardware and software issues
- Troubleshoot desktops, laptops, printers, mobile devices, and network related issues
- Resolve support tickets within defined timeline
- Configure laptops and desktops for new employees
- Install and set up official email accounts and company applications
- Assign company mobile phones and SIM cards
- Maintain records of IT assets
- Travel to company stores for IT support
- Diagnose and resolve hardware, billing system, and network problems at store locations
- Stay updated with new IT devices and technologies
Requirements
- Provide day to day IT support for hardware and software issues
- Troubleshoot desktops, laptops, printers, mobile devices, and network related issues
- Resolve support tickets within defined timeline
- Configure laptops and desktops for new employees
- Maintain records of IT assets
- Travel to company stores for IT support
Full Job Posting
Overview
- We are looking for a motivated and responsible IT Support Executive Entry Level to join our team.
- The candidate will be responsible for providing technical support to employees, managing IT assets, onboarding new staff with required devices and applications, and ensuring smooth IT operations across office and retail store locations.
- This role requires someone who is eager to learn, technically curious, and ready to handle both hardware and software related issues.
Key Responsibilities
- Provide day to day IT support for hardware and software issues.
- Troubleshoot desktops, laptops, printers, mobile devices, and network related issues.
- Resolve support tickets within the defined timeline.
- Assist team members with email, system access, and company applications.
- Configure laptops and desktops for new employees.
- Install and set up official email accounts and company applications.
- Assign company mobile phones and SIM cards.
- Ensure proper configuration of devices before handover.
- Maintain proper records of laptops, mobiles, SIM cards, and other IT assets.
- Track asset allocation and returns.
- Ensure devices are properly labelled and documented.
- Monitor device condition and maintenance schedules.
Store IT Support
- Travel to company stores when IT related issues are raised.
- Diagnose and resolve hardware, billing system, and network problems at store locations.
- Coordinate with vendors if required.
System & Technology Awareness
- Stay updated with new IT devices, technologies, and tools.
- Recommend improvements for better IT operations.
- Ensure systems are secure and updated regularly.
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