IT Supervisor
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Key skills for this role
About the Role
Hilton is seeking an IT Supervisor to provide comprehensive IT support and ensure smooth operation of technology infrastructure at a hotel in Riyadh. The role involves managing technology equipment, performing installations, providing end-user training, and handling guest billing.
Key Skills for This Role
Responsibilities
- Address technology equipment and connectivity service requests
- Maintain and manage inventory of technology equipment and assets
- Install, set up, and break down A/V, communication, networking, and IT equipment
- Provide technical support and training for hardware and software issues
- Process equipment and service billing for guests
- Document completed repairs, routine maintenance, and service requests
Requirements
- Experience in IT support or related field
- Knowledge of technology equipment and network systems
- Ability to provide end user training
- Strong communication and interpersonal skills
Full Job Posting
Job Description
- Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an IT Supervisor, you’re not just providing comprehensive IT support – you’re spreading the light and warmth of hospitality by delivering memorable experiences tha
Responsibilities
- Provide exceptional service: Promptly address technology equipment and connectivity service requests to ensure smooth operation of technology infrastructure, IT systems, and cellular services in compliance with Hilton Technology Network (HTN) standards
- Keep tech equipment running smoothly: Maintain and manage inventory of technology equipment, hardware, software, and related assets
- Perform tech installations: Install, set up, and break down A/V, communication, networking, and IT equipment in guest rooms, meeting spaces, and hotel work areas
- Provide end user training: Offer technical support and training for hardware and software issues
- Handle guest billing: Process equipment and service billing for guests, address internal/external concerns, and authorize necessary billing adjustments to ensure guest satisfaction
- Document maintenance activities: Record completed repairs, routine maintenance, and special service requests for all technology equipment and flag any issues requiring further attention
Qualifications
- A passion for spreading the light and warmth of Hospitality
- Acting with Integrity and always doing the right thing
- Inspiring others through Leadership
- A belief that Teamwork drives the best outcomes
- A sense of Ownership and accountability
- A focus on the Now, bringing urgency and discipline to every moment
About Us
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
- Our award winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
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