IT Supervisor
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Key skills for this role
About the Role
Westin Hotels & Resorts seeks an IT Supervisor to troubleshoot technical issues, manage applications, and support telecommunications. Requires 2+ years of related work experience and a technical degree, with supervisory duties including training and scheduling.
Key Skills for This Role
Responsibilities
- Troubleshoot and resolve technical problems related to computer software and systems.
- Provide technical guidance and recommendations to resolve business problems.
- Analyze, recommend, and implement process improvements.
- Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment.
- Troubleshoot, modify, support, manage, and maintain applications programs and user accounts.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Train or instruct users in the proper use of hardware or software.
- Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities.
- Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees.
- Develop and maintain positive working relationships with others; support team to reach common goals.
Requirements
- Technical, Trade, or Vocational School Degree.
- At least 2 years of related work experience.
- No supervisory experience required.
Full Job Posting
Position Summary
- Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipme
Additional Responsibilities
- Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Follow all company policies and procedures; protect company assets.
- Speak with others using clear and professional language.
- Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost savings.
- Visually verify information.
- Enter and locate information using computers/Point of Sale (POS) systems.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: Technical, Trade, or Vocational School Degree.
- Related Work Experience: At least 2 years of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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