Senior Public Relations Executive - Marketing
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Key skills for this role
About the Role
Westin Hotels & Resorts seeks a Senior Public Relations Executive to promote brand image internally and externally, support sales and marketing efforts, and perform general office duties.
Key Skills for This Role
Responsibilities
- Promote awareness of brand image internally and externally
- Use sales techniques that maximize revenue while maintaining guest loyalty
- Communicate with potential owners via telephone to set up preview package sales/tours
- Encourage guests or callers to purchase or schedule preview package sales/tours
- Explain details and requirements related to attending a sales presentation
- Verify that individuals meet eligibility requirements for preview package sales/tours
- Determine and give complimentaries to guests as gifts for their patronage
- Perform general office duties to support Sales & Marketing
- Assist management in training, evaluating, counseling, and motivating employees
- Welcome and acknowledge guests according to company standards
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- No supervisory experience required
Full Job Posting
Position Summary
- Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Communicate with potential owners via telephone to set up preview package sales/tours. Encourage guests or callers to purchase or schedule prev
Additional Responsibilities
- Assist management in training, evaluating, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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