IT Specialist
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Key skills for this role
About the Role
Leisure is looking for an IT Specialist to provide advanced technical support, troubleshoot hardware and software issues, and maintain network and security systems. The role requires a degree in IT and at least 5 years of experience in IT/network/technical support.
Key Skills for This Role
Responsibilities
- Maximize computer systems capabilities by studying technical applications and making recommendations
- Update existing security software on network and workstation; test for viruses and security problems
- Attend in person meetings with vendors to analyze, troubleshoot and diagnose hardware problems
- Provide technical support for systems and networks
- Troubleshoot Network LAN & WAN, POS, Wi Fi AP and Printers
- Serve as first point of contact for customers seeking technical assistance over phone or email
- Determine best solution based on issue and details provided by customers
- Setup and configure Desktop, Laptop for new users based on company best practices
- Arrange service by software or hardware vendors to repair or replace defective products
- Resolve logged errors in a timely manner
- Track and route problems and requests and document resolutions
Requirements
- Degree in IT or similar discipline
- Minimum 5 years’ experience in IT / Network / Technical Support
- High technical ability and knowledge of computer software and hardware
- Proficiency in English
- Excellent interpersonal, verbal and written communication skills
Full Job Posting
Overview
- The IT Specialist responsible for provides advanced technical assistance and expertise to end users and IT support teams within the organization. This role involves troubleshoot hardware and software problems and offer solutions to ensure the smooth functioning of systems and applications.
Key Responsibilities
- Maximizes computer systems capabilities by studying technical applications and making recommendations.
- Updates existing security software on network and workstation. Test existing operating system and computer for potential viruses and security problems.
- Attend in person meetings with vendor to analyse, troubleshoot and diagnose hardware problems.
- Provide technical support for systems and networks.
- Troubleshooting Network LAN & WAN, POS, Wi Fi AP and Printers.
- Serving as the first point of contact for customers seeking technical assistance over the phone or email.
- Determining the best solution based on the issue and details provided by customers.
- Setup and configure Desktop, Laptop for new user based on the company best practices guideline
- Arranges service by software or hardware vendors to repair or replace defective products.
- Resolving logged errors in a timely manner.
- Track and route problems and requests and document resolutions.
Education & Experience
- Degree in IT or similar discipline
- Minimum 5 years’ experience in the same field
Technical Skills
- High level skills in IT administration, information analysis and of computer hardware/software systems, data center management and data governance, computer networks, network administration and network installation, database design and development.
Technology Skills
- High technical ability and knowledge of computer software and hardware with an enthusiastic approach to expanding knowledge of all gaming, hardware, software and systems.
Communication Skills
- English languages proficiency, Excellent, proven interpersonal, verbal and written communication skills
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