Customer Service Representative
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Key skills for this role
About the Role
Leisure is seeking a Customer Service Representative to provide excellent service to guests via phone, email, social media, and in person. The role requires handling inquiries, resolving complaints, and maintaining accurate records.
Key Skills for This Role
Responsibilities
- Respond to customer inquiries via phone, email, social media, or in person
- Provide accurate information regarding products, services, promotions, and company policies
- Handle customer complaints and concerns effectively, ensuring timely resolution
- Record and maintain customer interactions and service requests
- Escalate complex issues to the appropriate department when necessary
Requirements
- High School Diploma or equivalent
- Minimum 1 2 years of experience in customer service, call center or relevant field
- Excellent verbal and written communication skills in English
Full Job Posting
Overview
- Customer Service Representative (CSR) responsible for providing excellent customer service by assisting guests, responding to inquiries, resolving concerns, and ensuring a positive customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, social media, or in person.
- Provide accurate information regarding products, services, promotions, and company policies.
- Handle customer complaints and concerns effectively, ensuring timely resolution.
- Record and maintain customer interactions and service requests.
- Escalate complex issues to the appropriate department when necessary.
- Understanding of company products, services, and procedures.
Requirements
- High School Diploma or equivalent.
- Minimum 1 2 years of experience in customer service, call center or relevant field
- Excellent verbal and written communication skills in English.
Pay
- QAR3,000.00 per month
Work Location
- In person
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