IT Service Technician
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Key skills for this role
About the Role
GovCIO is hiring an IT Service Technician for onsite federal support in New Orleans. The role provides Tier 2 support, including hardware troubleshooting, network equipment maintenance, and asset management.
Key Skills for This Role
Responsibilities
- Provide on call support by identifying, researching and resolving technical problems via ServiceNow ticketing system
- Interact with network services, software systems engineering, and/or applications development to restore service
- Perform routine system maintenance and analysis functions, including hardware configurations
- Install operating system patches, upgrades via SCCM Software Center
- Provide remote support services for telework/home users
- Manage user relocation requests
- Ensure devices are properly encrypted
- Provide on site support for enterprise groups such as network and security operation centers
- Assist users with mobile communication devices
- Process computer equipment for disposal and ensure disposal policies are properly employed
- Troubleshoot video conferencing and audio/video systems
- Assist tier 1 Service Desk with answering user calls
Requirements
- High School with 0 3 years (or commensurate experience)
- US Citizen
- High degree of technical proficiency
- Excellent problem solving skills and analytical abilities
- Must be able to obtain and hold a Public Trust Clearance
Full Job Posting
Overview
- GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer.
- This position will be located in New Orleans, LA and will be an onsite position.
- All contract personnel may be required to travel occasionally for site coverage.
Responsibilities
- Provide on call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
- Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
- Recommend systems modifications to reduce user problems.
- Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
- Install operating system patches, upgrades etc. via SCCM Software Center
- Provide remote support services for telework/home users.
- Help ensure user applications work over VPN and/or Citrix.
- Manage user relocation requests.
- Ensure devices are properly encrypted.
- Local On Site Cabling.
- Provide on site support for enterprise groups such as the network and security operation centers.
- Restart network equipment, including switches and routers as directed by enterprise networking.
Qualifications
- High School with 0 3 years (or commensurate experience)
- US Citizen
- High degree of technical proficiency
- Excellent problem solving skills and analytical abilities
- Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role (preferred)
- Certification in Microsoft Operating Systems (preferred)
- Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation (preferred)
- CompTIA Network+ (preferred)
- CompTIA A+ (preferred)
- CompTIA Server+ (preferred)
- CompTIA Security+ (preferred)
- Must be able to obtain and hold a Public Trust Clearance.
Salary
- Posted Salary Range: USD $53,040.00 USD $53,040.00 /Yr.
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