IT Senior Operations & Support Engineer - Database & Integration

Job Purpose

In This Role, You Will

• Address customer issues and resolve Level 1 and Level 2 incidents for the Emirates Group Systems, ensuring minimal downtime and in line with the specific qualitative or quantitative targets and Key Performance Indicators(KPIs).
• Collaborate with internal teams and external vendors to diagnose and resolve technical issues efficiently.
• Utilise IT Service Management (ITSM) tools such as ServiceNow, Zendesk, or similar platforms to manage incidents, problems, assets, and change processes effectively.
• Perform root cause analysis of the reported incidents and recurring technical issues, conduct performance assessments and recommend improvements to enhance the system reliability. Contribute to the automation of the root cause analysis and incident response tools to improve response time and operational efficiency.
• Drive continuous improvement by proactively identifying and highlighting issues and risks that may impact the services provided by EGIT. Utilise observability platforms to monitor system performance and anomalies.
• Implement and support ITIL-based incidents, issues and change management processes while ensuring compliance with company cybersecurity, data protection, company policies, and industry regulations and best practices.
• Assist in deploying, configuring, configuring and upgrading IT systems to ensure optimal performance.
• Partake in a 24/7 on-call rotation, acting as an escalation point for unresolved tickets and providing timely solutions.
• Develop and maintain technical documentation, create knowledge-base articles, carry out knowledge transfer sessions, and mentor junior engineers to encourage a culture of continuous learning and knowledge sharing.
• Manage multiple priorities effectively by applying strong communication, analytical, and problem-solving skills to ensure timely and efficient service delivery.

Qualification

• To be considered for this role, you will must meet the below requirements:
• Degree or honours (12+3 or equivalent).
• 2+ years of experience in Information Technology.

Knowledge And Skills

• Extensive senior DBA experience, including deployment, operations, tuning, backup, and security for Oracle databases.
• Advanced knowledge of Oracle database architecture, with experience in both private and public cloud environments.
• Expertise in distributed SQL databases such as Yugabyte, MariaDB, Couchbase.
• Integration product support experience (TIBCO, WebSphere MQ, Jenkins).
• Expertise in microservices, event-driven solutions, API Gateway products (e.g., APIGEE), cloud integration (IPaaS like SnapLogic), and data streaming platforms like Kafka and Solace.
• Optimize database performance for Oracle, PostgreSQL, MongoDB, and Couchbase.
• Troubleshoot technical issues and enhance application efficiency.
• Join our Technology Operations team, where you will play a pivotal role in our IT landscape, ensuring smooth operations and outstanding support for critical business functions globally.
• The team focuses on duty management, service support, infrastructure operations, change enablement, observability, and IT asset management.
• If you are passionate about delivering world-class IT services and fostering continuous improvement, we invite you to apply and contribute to the success of Emirates Group.

Salary & Benefits