IT Operations Manager (Saudi National)
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Key skills for this role
About the Role
HungerStation seeks an IT Operations Manager to lead IT infrastructure, service management, and operations across offices, dark stores, and cloud kitchens. The role oversees helpdesk support, infrastructure, security, access control, and call center solutions.
Key Skills for This Role
Responsibilities
- Oversee the design, deployment, and management of IT infrastructure, including servers, networks, storage systems, and data centers
- Manage and maintain infrastructure in cloud kitchens, dark stores, and corporate offices, ensuring minimal downtime
- Manage the IT Helpdesk function, ensuring timely and effective support to internal users
- Oversee the company’s IT security strategy, ensuring protection of systems and data across all locations
- Oversee the implementation and management of call center solutions
- Contribute to the development and execution of the Division’s ABCs and OKRs
- Manage and own the budgeting cycle and ensure effective utilization of the function's budget
Requirements
- 8 10 years of experience in IT operations, with at least 3 5 years in a leadership role managing diverse teams
- Proven experience managing IT operations across multiple locations, including dark stores, cloud kitchens, or retail environments
- Strong understanding of IT infrastructure, networks, security, and helpdesk management
- Knowledge of ITIL framework and best practices for IT service management
- Excellent leadership, communication, and problem solving skills
- Bachelor's degree in Information Technology, Computer Science
Full Job Posting
Job Description
- To lead HS IT infrastructure, service management, and operations across all offices, dark stores, and cloud kitchens.
- Responsible for overseeing a team ensuring seamless operations in helpdesk support, infrastructure management, security, access control and call center solutions.
Key Responsibilities
- Infrastructure & IT Operations Management: Oversee design, deployment, and management of IT infrastructure; manage infrastructure in cloud kitchens, dark stores, and corporate offices; ensure backup, disaster recovery, and business continuity; lead optimization initiatives.
- Helpdesk And Support Services: Manage IT Helpdesk function; implement ITIL best practices; develop and maintain SLAs.
- Security And Access Management: Oversee IT security strategy; implement security policies and protocols; collaborate with security team.
- Call Center Solutions: Oversee implementation and management of call center solutions; collaborate with operations and customer service teams.
- Strategy & Planning: Contribute to development and execution of Division’s ABCs and OKRs; establish plans; measure and track OKRs.
- Governance and Resilience: Follow policies; identify opportunities for continuous improvement; uphold high performance environment.
- People Management: Set performance objectives; participate in recruitment; provide direction and delegate responsibility.
- Budget Management: Manage budgeting cycle; ensure effective utilization of budget; formulate strategies for positive financial impact.
Qualifications
- 8 10 years of experience in IT operations, with at least 3 5 years in a leadership role.
- Proven experience managing IT operations across multiple locations, including dark stores, cloud kitchens, or retail environments.
- Strong understanding of IT infrastructure, networks, security, and helpdesk management.
- Knowledge of ITIL framework and best practices for IT service management.
- Experience with call center solutions and cloud based infrastructure is a plus.
- Excellent leadership, communication, and problem solving skills.
- Bachelor’s degree in Information Technology, Computer Science. Master’s degree preferred.
Additional Information
- Relocation support globally to permanent employees.
- Exchange ideas with 2000+ colleagues in active guilds and global tech community.
- Personal educational budget for conferences and external training.
- Access to e learning platform LinkedIn and in house training programs.
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