Director of Vendor Operations
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Key skills for this role
About the Role
HungerStation seeks a Director of Vendor Operations to build and scale the vendor operations function. The role involves owning the vendor lifecycle, driving performance, quality, and support across multiple verticals.
Key Skills for This Role
Responsibilities
- Drive overall vendor operations strategy and cascade business goals into actionable initiatives
- Lead cross functional collaboration to improve vendor experience, customer satisfaction, and rider efficiency
- Establish benchmarks and KPIs for vendor performance
- Analyze data to optimize vendor performance and platform growth
- Own delivery of premium vendor experiences across all operational touchpoints
- Manage service levels, NPS, CSAT, and vendor satisfaction metrics
- Build and maintain knowledge base and SOPs for vendor operations
- Conduct regular audits, RCAs, and calibration sessions
- Lead technical backbone of vendor operations including configurations, integrations, and systems
- Oversee high performing support function delivering first contact resolution
Requirements
- 10+ years in vendor/supplier operations, marketplace management, or logistics/e commerce
- 4+ years in senior leadership
- Proven success in scaling vendor operations in high growth environments
- Experience managing multi vertical ecosystems (food, grocery, retail, pharmacy)
- Fluency in both English and Arabic
- Strong analytical and data driven decision making skills
- Process design and optimization mindset
- Excellent cross functional collaboration and stakeholder influence
- Inspirational leadership, capable of attracting and retaining top talent
Full Job Posting
Job Description
- Hungerstation is part of Delivery Hero Group, operating in around 65 countries.
- We are seeking a visionary leader to build and scale Hungerstation’s Vendor Operations function.
- The Director will own the entire vendor lifecycle across restaurants, groceries, convenience stores, pharmacies, and other verticals.
Key Responsibilities
- Drive overall vendor operations strategy and cascade business goals into actionable initiatives.
- Lead cross functional collaboration to improve vendor experience, customer satisfaction, and rider efficiency.
- Establish benchmarks and KPIs for vendor performance.
- Analyze data to optimize vendor performance and platform growth.
- Own delivery of premium vendor experiences across all operational touchpoints.
- Manage service levels, NPS, CSAT, and vendor satisfaction metrics.
- Build and maintain knowledge base and SOPs for vendor operations.
- Conduct regular audits, RCAs, and calibration sessions.
- Lead technical backbone of vendor operations including configurations, integrations, and systems.
- Oversee high performing support function delivering first contact resolution.
Qualifications
- 10+ years in vendor/supplier operations, marketplace management, or logistics/e commerce, with 4+ years in senior leadership.
- Proven success in scaling vendor operations in high growth environments.
- Experience managing multi vertical ecosystems (food, grocery, retail, pharmacy).
- Fluency in both English and Arabic.
- Strong analytical and data driven decision making skills.
- Process design and optimization mindset.
- Excellent cross functional collaboration and stakeholder influence.
- Inspirational leadership, capable of attracting and retaining top talent.
- Resilient, adaptable, and comfortable with high pace, ambiguous environments.
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