Last Mile Support Officer
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Key skills for this role
About the Role
HungerStation seeks a Last Mile Support Officer to manage rider onboarding and offboarding, asset handling, petty cash, vehicle coordination, and compliance reporting. The role requires 2+ years of experience in fleet admin, HR support, or operations coordination.
Key Skills for This Role
Responsibilities
- Manage the end to end onboarding and offboarding process for riders
- Collect, verify, and upload necessary documents (IDs, contracts, license copies, etc.)
- Coordinate with vendors and internal teams for rider replacements or updates
- Issue, track, and recover rider assets such as delivery devices, uniforms, fuel cards, and car keys
- Update asset records and report discrepancies to the Asset Control Associate and Regional Supervisor
- Handle and record petty cash usage for site level rider needs (fuel, repairs, emergencies)
- Submit expense reports with supporting documents and ensure compliance with cash handling policies
- Support onboarding of leased vehicles, coordinate with drivers, and report vehicle related issues
- Log vehicle usage, accident reports, and transfer activities in alignment with SOPs
- Ensure riders are briefed on policy updates and compliance requirements
- Prepare and submit daily reports on onboarding status, asset movements, petty cash usage, and incidents
- Act as the point of contact for rider admin support during assigned shifts
Requirements
- 2+ years of experience in fleet admin, HR support, or operations coordination roles
- Familiarity with onboarding processes, documentation handling, and petty cash procedures
- Strong attention to detail, documentation, and accuracy
- Good communication and coordination abilities
- Proficient in Microsoft Office and reporting tools
- High Diploma in Logistics, Business, or any other related field
Full Job Posting
Rider Administration
- Manage the end to end onboarding and offboarding process for riders.
- Collect, verify, and upload necessary documents (IDs, contracts, license copies, etc.).
- Coordinate with vendors and internal teams for rider replacements or updates.
Asset Handling
- Issue, track, and recover rider assets such as delivery devices, uniforms, fuel cards, and car keys.
- Update asset records and report discrepancies to the Asset Control Associate and Regional Supervisor.
Petty Cash and Financial Admin
- Handle and record petty cash usage for site level rider needs (fuel, repairs, emergencies).
- Submit expense reports with supporting documents and ensure compliance with cash handling policies.
Car and Rider Coordination
- Support onboarding of leased vehicles, coordinate with drivers, and report vehicle related issues.
- Log vehicle usage, accident reports, and transfer activities in alignment with SOPs.
Compliance and Reporting
- Ensure riders are briefed on policy updates and compliance requirements.
- Prepare and submit daily reports on onboarding status, asset movements, petty cash usage, and incidents.
Support Site Operations
- Act as the point of contact for rider admin support during assigned shifts.
- Coordinate with Safety, Facility, and P&L teams for escalated issues or cross functional needs.
- Support replacement coverage during officer leave or peak times.
Governance and Resilience
- Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
- Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
- Uphold a high performance working environment and promote HS’s Values.
Knowledge and Experience
- 2+ years of experience in fleet admin, HR support, or operations coordination roles.
- Familiarity with onboarding processes, documentation handling, and petty cash procedures.
- Strong attention to detail, documentation, and accuracy.
- Good communication and coordination abilities.
- Proficient in Microsoft Office and reporting tools.
Education and Certifications
- High Diploma in Logistics, Business, or any other related field.
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