Logistics Optimization Assistant Manager
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Key skills for this role
About the Role
HungerStation seeks a Logistics Optimization Assistant Manager to reduce delivery times, increase on-time deliveries, and optimize dispatch algorithms. The role requires 3-4 years of experience, strong Excel and analytical skills, and a Bachelor's degree in a relevant field.
Key Skills for This Role
Responsibilities
- Reduce delivery time from order dispatching to delivery
- Increase on time deliveries by enhancing system estimations and accuracy
- Optimize dispatch algorithm to reduce early cancellation orders
- Analyze customer delivery experience and enhance factors impacting NPS score
- Optimize stacked orders for best experience and reduced CPO
- Study, prepare, and roll out cities from on demand to shift model
- Optimize shift city forecast, rider demand estimations, zoning, and slots availability
- Lead new initiatives such as acquiring college students as freelance riders
- Enhance rider daily performance using Issue Service and Rooster Compliance tools
- Follow all relevant policies, procedures, and processes
Requirements
- 3 4 years of relevant experience
- Bachelor's Degree in a relevant field
- Basic knowledge of supply chain and finance
- Great Excel and analytical skills
- Excellent communication skills
- Decision making ability
Full Job Posting
Company Overview
- Hungerstation is part of the Delivery Hero Group, a global local delivery platform operating in around 65 countries.
Key Accountability Areas Logistics Optimization
- Reduce delivery time starting from order dispatching phase until delivery, covering more than 7 stages and time KPIs.
- Increase on time deliveries by enhancing system estimations, accuracy and reduce outliers.
- Optimize dispatch algorithm to ensure fastest delivery time and reduce early cancellation orders.
- Analyze customer delivery experience and enhance all factors that impact NPS score.
- Optimize stacked orders to ensure saving orders with the best experience and reduce CPO smartly.
- Study, prepare, and roll out cities from on demand working model to shift model.
- Optimize shift cities forecast, rider demand estimations, zoning, and slots availability.
- Optimize all shift city setups systematically and ensure riders can work seamlessly.
- Lead new initiatives such as acquiring college students as freelance riders with HS fleet.
- Enhance rider daily performance by optimizing Issue Service and Rooster Compliance tools.
Governance and Resilience
- Follow all relevant policies, procedures, and processes for controlled and consistent daily work.
- Contribute to identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement.
- Promote implementation and adherence to policies, procedures, processes, and instructions.
Daily Operations
- Follow daily operations relating to the job to ensure work continuity.
- Contribute to preparing timely and accurate reports that concern the line of work.
- Ensure satisfaction of both internal and external customers by addressing their needs courteously and timely.
People Management
- Participate in identification and recruitment of key talents for respective Department.
- Manage, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures.
- Set performance objectives, provide necessary support, evaluate/appraise the team and provide regular feedback on performance.
- Uphold a high performance working environment and promote the Organization’s Values.
Qualifications
- 3 4 years of relevant experience.
- Basic knowledge of supply chain and Finance.
- Great Excel and analytical skills.
- Decision making ability.
- Excellent communication skills.
- Bachelor’s Degree in a relevant field is required.
- Master’s degree in a relevant field is preferred.
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