IT Operations & Maintenance Manager
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Key skills for this role
About the Role
Amentum is seeking an IT Operations & Maintenance Manager to oversee design, implementation, operations, and maintenance of IT infrastructure for the LM Enterprise Network. The role leads IT O&M personnel, manages budgets, and ensures reliable and secure network operations.
Key Skills for This Role
Responsibilities
- Lead IT Operations and Maintenance (IT O&M) Department personnel ensuring each team member performs his/her job safely
- Primarily responsible for the reliable and secure operation of the LM Enterprise Network and providing help desk and desktop support
- Communicate with the Client and LMSP customers to understand short term and long term goals and provide status of IT O&M activities
- Ensure the IT O&M team provides excellent customer service by understanding the needs of the LMSP customer and the mission of DOE Legacy Management
- Manage Fiscal Year budgets for IT O&M
- Identify and provide constructive feedback to employees and provide mentorship as appropriate
- Actively coordinate the recruitment of staff
- Approve Standard IT Operating Procedures (SOPs) for Network Operations Team
- Represent LM and LMSP in a professional manner
- Demonstrate excellent technical skills with design, implementation, and support of Microsoft solutions, enterprise server, storage, network, and virtualization components
Requirements
- Bachelor’s degree in computer science or related STEM field
- Minimum of 10 years of IT experience
- Minimum of 5 years of leadership experience
- Valid Driver’s License
- Experience in IT Operations and/or IT Projects
- Experience with Leading Technical Teams
- Demonstrated experience managing department budget
- Strong communication skills and focus on exemplary customer service
- Technical background in enterprise environments
Full Job Posting
Job Essential Duties/Responsibilities
- Lead IT Operations and Maintenance (IT O&M) Department personnel ensuring each team member performs his/her job safely.
- Primarily responsible for the reliable and secure operation of the LM Enterprise Network and providing help desk and desktop support to LM clients and LMSP customers.
- Communicate with the Client and LMSP customers to understand short term and long term goals including desired upgrades to the Network and provide status of IT O&M activities.
- Ensure the IT O&M team provides excellent customer service by understanding the needs of the LMSP customer and the mission of DOE Legacy Management.
- Manage Fiscal Year budgets for IT O&M.
- Identify and provide constructive feedback to employees and provide mentorship as appropriate.
- Actively coordinate the recruitment of staff.
- Approve Standard IT Operating Procedures (SOPs) for Network Operations Team.
- Represent LM and LMSP in a professional manner.
- Demonstrate excellent technical skills and proficiency with design, implementation, and support of Microsoft solutions, enterprise server, storage, network, and virtualization components.
- Other duties as assigned.
Education, License, Certification, and Experience
- Education: Bachelor’s degree in computer science or related STEM field.
- Experience: Minimum of 10 years of IT experience, with 5 of those years in leadership.
- Licenses: Valid Driver’s License
- Certifications: No professional certification required
Required Skills/Abilities
- Experience in IT Operations and/or IT Projects.
- Experience with Leading Technical Teams
- Ability to work independently and as part of a team.
- Demonstrated experience managing department budget
- Strong communication skills and demonstrated focus on exemplary customer service
- Technical background in enterprise environments to support team interaction, project estimation, and project management engagement.
Compensation Details
- $164,701.72 $208,533.63 per year
Benefits Overview
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement benefits (including 401(k) matching)
- Educational reimbursement
- Parental leave
- Employee stock purchase plan
- Tax saving options
- Disability and life insurance
- Pet insurance
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