IT Operations Engineer III

JOB RESPONSIBILITIES

• Research and recommend the most appropriate platforms, solutions, configuration, and infrastructure options for the delivery of IT Shared Services
• Contribute to the roadmap for the evolution and maturity of the environment with a focus on meeting current business needs as well as being scalable for future needs.
• Actively contribute toward improvements that allow for more efficient support of the environment, applications, and customers.
• Collaborate with the team to increase the availability of our services by providing iterative improvements to existing infrastructure solutions
• Install, configure, test, maintain, and patch Windows operating systems, Windows applications, and system management tools (SCCM and Intune).
• Administer and maintain shared services applications and infrastructure (i.e. Active Directory, Microsoft 365, ServiceNow, SD-WAN, MDO (or M$ security suite), DNS, TEAMS voice)
• Work with our MSP to coordinate the troubleshooting and configuration of the WAN.
• Participate in Sec-ops activities as they relate to supporting TINA’s shared services
• Support the operations of multiple datacenters (and the infrastructure contained within them) and multiple Azure Tenants
• Provide 2nd and 3rd level support and troubleshoot complex problems via email, phone, and other electronic medium
• Participate in system migrations and special projects/product development activities as assigned
• Prepare documentation and participate in the creation of standards and implementation processes to ensure product uniformity and quality
• Participate in after-hours, on-call rotation, and maintenance windows activities
• Follow best practices, strategies, methodologies, and approaches to systems administration tasks and projects assignments
• Participate in self-guided and classroom training to continuously improve technical skills

EDUCATION/EXPERIENCE AND SKILLS

• Minimum 5 year’s professional experience managing and administering Windows environments
• Experience delivering a product, application, or technology from inception to implementation/ongoing support is preferred
• Intermediate Network experience (Cisco Routing, Switching, V-Lan; Firewall mgmt. (Palo Alto))
• Strong knowledge of current Windows desktop and server operating systems
• Experience with Microsoft technologies, including: Active Directory, Active Directory DNS, current Office productivity suite, System Center Configuration Manager/Intune, Group Policy
• Experience automating the administration of Windows Environments
• Experience providing end-user support for incidents, requests, and changes
• Excellent written and verbal communication skills with the ability to target communications to various audiences, from basic user to executives
• Microsoft 365 administration experience
• Experience working in an ITIL environment
• Experience administering Virtual Environments (Nutanix and VMware HCI) and Azure subscriptions
• Familiarity with ServiceNow or similar tracking system
• Experience with Software Packaging and deployment
• Scripting (PowerShell, VBScript) Experience

TRAVEL

PHYSICAL DEMANDS