Customer Service Representative

Lead strategic partnership meetings with key customers, reviewing spend trends, performance insights, and opportunities with multiple stakeholders

Serve as the primary point of contact for all aftermarket activity, coordinating across internal teams and external partners

Educate customers on the full suite of Pengate/Arbor solutions and support offerings to maximize value and engagement

Gather, analyze, and share customer feedback to continuously improve service and experience

Monitor and analyze reports to help control and optimize internal and external costs

Partner with internal departments to ensure seamless execution and complete customer satisfaction

Support additional initiatives and responsibilities as needed to drive team success

Strong verbal and written communication skills, with the ability to engage all levels of an organization

Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and CRM systems

Solid understanding of the sales lifecycle, ideally with B2B experience

Strong problem-solving, organizational, and time management skills

Ability to build and maintain trusted, long-term customer relationships while identifying opportunities to expand value

Analytical mindset with the ability to interpret data, reports, and market insights to support decision-making

Confident presenter with strong customer-facing and relationship-building skills

Ability to understand and communicate technical and financial product information clearly

Comfortable operating lift trucks for product demonstrations when required  Strong verbal and written communication skills, with the ability to engage all levels of an organization