IT Operations Coordinator

Overview

Core Scope

• Own and maintain the IT ticketing system (Jira, ServiceNow, or equivalent), ensuring all tickets are clearly prioritized, assigned, and resolved within defined SLAs proactively escalating blockers and maintaining full visibility over team workloads.
• Take full ownership of IT administrative processes, including workflow coordination, structured documentation, action item tracking, and accountability across all deliverables.
• Manage procurement and expense workflows submitting and tracking expense reports, coordinating equipment purchasing, maintaining organized filing of receipts and invoices, and monitoring IT inventory levels.
• Act as the primary coordination point between IT and other departments, ensuring requests are clearly understood, properly routed, and resolved without unnecessary friction.
• Monitor data quality and reporting accuracy across ticketing, inventory, and operational systems, maintaining a high bar for precision and consistency.
• Proactively identify inefficiencies in workflows, ticketing, and reporting processes, and lead the implementation of improvements to drive better outcomes over time.

Key Asks

• CAN-DO attitude and GTD (Get Things Done) mindset you don't wait to be told, you drive outcomes.
• Relentlessly high standards: zero tolerance for incomplete records, inaccurate expense documentation, or tickets left unresolved past SLA.
• Act like an owner anticipate needs before they become problems and take full accountability for the processes in your care.
• Enable the team by removing administrative friction; your impact is measured by how much more effective the people around you become.