IT Operation Supervisor
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Key skills for this role
About the Role
We are looking for an experienced IT Operation Supervisor to support and manage IT infrastructure operations, ensuring system availability, operational efficiency, and reliable technical support across business operations.
Key Skills for This Role
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Overview
We are looking for an experienced IT Operation Supervisor to support and manage IT infrastructure operations, ensuring system availability, operational efficiency, and reliable technical support across business operations.
Key Responsibilities
- Support and manage daily IT infrastructure operations and technical support activities
- Troubleshoot network issues and ensure smooth connectivity across systems and devices
- Administer Windows/Linux systems and support cloud service environments
- Support POS and retail technology operations across branches and operational sites
- Monitor IT systems using monitoring tools and ensure timely incident resolution
- Provide hardware and software support while maintaining operational continuity
- Support cybersecurity practices, system updates, and IT operational compliance
- Coordinate with internal teams and vendors to ensure service reliability and issue resolution
Qualifications
- Bachelor’s degree in IT, Computer Science, or related field
- 3–5 years of experience in IT operations or infrastructure support
- Hands-on experience in network troubleshooting, Windows/Linux administration, and IT monitoring tools
- Knowledge of cloud services, POS systems, and retail technology support
- Good understanding of cybersecurity fundamentals and operational support processes
- Strong leadership, team coordination, communication, and problem-solving skills
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