IT NOC Specialist/Engineer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
1. Log incoming faults on our system (SCSM ITSM Tool), carry out initial diagnostics and look to resolve 70+% of all faults and requests. 2.
Key Skills for This Role
Full Job Posting
Job Description
1.
Log incoming faults on our system (SCSM ITSM Tool), carry out initial diagnostics and look to resolve 70+% of all faults and requests.
2.
Work within strict SLAs to provide our customers with a timely resolution
3.
Provide 1st & 2nd line support and monitors day to day operations of Network Operation Center
4.
Assist in coordinating and managing end users’ escalations and other internal departments of NOC Sev1 and Sev2 issues.
5.
Monitors all outages/issues through the return to normal services.
6.
Responds to ServiceDesk telephone calls emails and personnel requests for technical support in a timely and courteous manner.
7.
Provide initial triage of problems impacting services to determine problem source and provides resolutions if possible.
8.
Identifies and escalate issues requiring urgent attention by other IT resources or 3rd party vendors to the appropriate resource for expeditious troubleshooting and resolution.
9.
CMDB update/tracking.
10.
Ensure all support requests are up to date and in hand at the end of each shift, handing over any outstanding issues to shift staff.
11.
Control and ownership of all 1st line NOC activities
12.Monitor and look after all servers and networks infrastructure.
13.
Take appropriate corrective action or escalation in the event of service (Exchange, Server, Messaging, Application or network) related incident and outage.
14.
Engineers are required to maintain incident details, contact with users and all work performed on said incidents in the firm’s incident management system.
15.
Experience in a system monitoring group performing server level monitoring and troubleshooting
16.
Understanding of monitoring tools, including but not limited to Microsoft SCOM, LiveMaps and other NOC related tools.
17.Knowledge of Windows Active Directory, Microsoft Exchange Server, common applications, and operating environments in an enterprise setting.
18.Solid understanding of network principles as well as basic network troubleshooting skills.
Other Responsibilities
1.Working knowledge of a wide range of datacenter, technologies including Local (LAN) and wide-area networks (WAN): NAS and/or SAN storage technologies.
Oracle Technologies, Linux, Microsoft servers, firewalls, and VPN network protocols such as TCP/IP, WINS, DNS, DHCP, SNMP, FTP, HTTP, SMTP, etc.
2.
Background in network security, intrusion detection and server monitoring.
3.
Minimum of 3 years of experience supporting a 24/7 mission critical IT Infrastructure.
4.Active Directory & Messaging
5.
Knowledge / experience with Windows Server, Active Directory, Exchange, and IIS in a large-scale distributed environment.
6.
Knowledge of DFA and dual authentication
7.
Active Directory operations.
8. Server & Application Support
9.
In-depth Knowledge of current and pending Microsoft Windows operating systems.
10.
In-depth Knowledge of current and pending Microsoft Windows operating systems.
11.
Understand Sharp hardware platforms and surrounding Peripherals.
12.
Knowledge of VMware and Microsoft Hyper-V
13.
Knowledge of enterprise backup facilities and how they function.
14.
Knowledge of Microsoft SharePoint, Azure, and cloud technologies.
15.
Infrastructure/Networking troubleshooting
16.
Thorough understanding of name resolution methods like DNS and WINS in a globally diverse environment.
17.
Experience and knowledge of wide area / local area networks and with the tools used to monitor / trouble shoot issues.
18.
Strong experience with monitoring tools like SCOM and LiveMaps and demonstrated ability making use of these tools resolving these issues in complex and globally diverse environments.
19.
Experience supporting SIP and/or VoIP
20.
Understanding of Local Area Networks and Cisco switching devices.
21.
Experience working in an ITIL environment and adhering to strict SLA's
Job Requirements And Qualifications
1.
Minimum bachelor’s degree in IT, Computer Science or related field
2.
ITIL Foundation.
3.
Certification in Microsoft (MCITP/MCSE/MCTS) and Cloud Computing Technologies is preferred
4.
Citrix, AIX, Storage or Server management Certification is preferred
5.
Minimum 3 years’ professional experience in IT domain, IT Support, Systems or Networking in mid-to-large enterprise preferred.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at ECCO Gulf Majorel Qatar
Call Centre Agent (With valid IELTS Certificate & Graduated from Qatar University)
Doha, QAT
ECCO Gulf Majorel is seeking a professional Call Centre Agent to handle inbound and outbound calls, resolve customer inquiries, and ensure high-quality service. Candidates must have a Bachelor's degree from Qatar Univers
Fraud Monitoring Analyst
Doha, QAT
ECCO Gulf Majorel Qatar is seeking a Fraud Monitoring Analyst for a bank's 24/7 Fraud Operations function. The role involves continuous monitoring, investigation, and escalation of suspicious transactions and fraud alert
Card Sales Acquisition Specialist (Teleagent)
Doha, QAT
ECCO Gulf Majorel Qatar is hiring a Card Sales Acquisition Specialist to execute outbound and inbound telesales campaigns for credit card acquisition. The role requires experience selling regulated financial products via
Reporting / MIS Analyst (Contact Centre)
Doha, QAT
ECCO Gulf Majorel Qatar seeks a Reporting/MIS Analyst to support Contact Center operations through accurate reporting, dashboard development, and performance analysis. The role involves generating operational reports, mo
Workforce Analyst
Doha, QAT
ECCO Gulf Majorel Qatar is seeking a detail-oriented Workforce Analyst to support workforce management activities in a Contact Center environment. The role involves forecasting, scheduling, real-time monitoring, and perf
MIS Specialist
Doha, QAT
Job Description ECCO Gulf Majorel Qatar is seeking a dedicated and experienced MIS Specialist to join our dynamic IT team in Doha, Qatar. As a key player in our industry, you will leverage your expertise to manage, analy
Marketing Specialist
Doha, QAT
Job Purpose The Marketing Specialist is responsible for supporting the development and execution of marketing strategies and campaigns that enhance brand visibility, generate leads, and support business growth. The role
Service Delivery Manager
Doha, QAT
Key Responsibilities Manage the end-to-end design, planning, execution, and delivery of projects, ensuring high-quality solutions aligned with customer and organizational requirements. Coordinate effectively with inter
Call Centre Agent (With valid IELTS Certificate & Graduated from Qatar University)
Doha, QAT
Fraud Monitoring Analyst
Doha, QAT
Card Sales Acquisition Specialist (Teleagent)
Doha, QAT
Reporting / MIS Analyst (Contact Centre)
Doha, QAT
Workforce Analyst
Doha, QAT
MIS Specialist
Doha, QAT
Marketing Specialist
Doha, QAT
Service Delivery Manager
Doha, QAT